Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

You will deliver customer support through on-site installation of complex equipment and systems, while also overseeing diagnostics, troubleshooting, service, and repair as needed. Responsibilities include verifying and approving the operational quality of system components, providing instruction to customers on system operation and maintenance, and serving as the primary liaison between the company and clients on both technical and administrative aspects of assigned projects. You will report to the Territory Services Manager.

Your Responsibilities:

• Perform project management functions for customer projects including needs identification, scheduling, tracking, and reporting.
• Collaborate with internal and customer teams to improve process and discrete control system efficiency.
• Diagnose planned and unplanned equipment issues, using technical expertise in industrial networks, variable frequency drives (Power Flex), human machine interface (FT View), and Programmable Logic Controllers, including legacy Allen Bradley controllers.
• Travel to customer sites to perform physical task needed to Install and maintain manufacturing systems.
• Reduce customer downtime by analyzing technical problems using tools such as PC laptop, multi-meters, hand tools, drills, and wiring diagrams while implementing solutions that meet customer requirements.

The Essentials - You Will Have:

• Bachelor's Degree in Relevant Field.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• 3+ years of experience in field/service support.
• Strong working knowledge of PLC systems, particularly Allen Bradley platforms.
• Experience designing and programming Human-Machine Interfaces (HMIs) for industrial applications.
• Familiarity with RS Logix 5000 software for programming and troubleshooting automation systems.
• Proficient in reading and interpreting electrical schematics and blueprints.
• Experience with wiring, panel layout, and control system integration.
• Solid understanding of industrial electrical components and safety standards.
• Experience with motion control systems and industrial drive technologies.
• Prior work in manufacturing or industrial settings with exposure to automation and process control.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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For this role, the Base Salary Compensation is from $67,680 - $101,520 with an annual target bonus of 5% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.