Job Title: Float Field Specimen Processor - Female
Department: Field Services  
Location: 1616 W Wellesley Ave C  
Hours Per Week: 40 hours
Schedule: 9am – 5pm, Monday – Friday

SUMMARY 
The Field Specimen Processor & Customer Support is responsible for collecting and shipping patient specimens in an accurate, efficient and timely manner. In addition to Field Service responsibilities, is responsible for supporting Customer Services needs such as payment collections, customer calls, portal assistance, and project-based needs. 
 

RESPONSIBILITIES 

• Greet and identify patients.
• Obtain billing and testing information according to SOP.
• Collect urine and oral fluid specimens for testing (observe collection as needed).
• Package and prepare specimens for shipping.
• Adheres to all HIPAA and DRUGSCAN compliance policies as they pertain to patient information, orders and billing processes.
• Complies with safety rules and regulations to include proper handling procedures of samples, cleanliness and neatness of workstations and proper use of personal protective equipment.
• Manage collection supplies.
• Perform customer service duties to include phone inquiries and patient encounters as needed.
• Collects patient payments as needed.
• Assist with Customer Service pickup requests as needed.
• Answer incoming calls from clients as needed.
• Make outbound calls as needed for missing information.
• Place supply orders as needed.
• Assist clients with DRUGSCAN portals as needed.
• Manage shared inboxes as needed.
• Log tasks with CRM as needed.
• Perform all other duties as assigned by supervisor/management.

PREFERRED QUALIFICATIONS

• 1 year of customer service experience preferred.
• Excellent communication skills
• Active listening
• Empathy
• Problem-solving abilities
• Positive attitude 
• Time management
• Adaptability

PHYSICAL REQUIREMENTS:

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.