About this role
SUMMARY
As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.
STATUS: PRN
LOCATION: Spine Center
DEPARTMENT: Western Region Pain and Spine
SCHEDULE: Varied Scheduled
ATTRIBUTES
Three (3) years of related work experience in a healthcare or customer service setting preferred
Ability to lead and take direction
Basic computer skills
Excellent customer service and communication skills
RESPONSIBILITIES
Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$17.85 - $19.50CITY:
POSTAL CODE:
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Other facts
About Rochester Regional Health
Rochester Regional Health, headquartered in Rochester, NY, is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. We are dedicated to helping our community stay healthy and live fulfilling lives. Together, we find the best way forward to where you want to be. From western to northern New York, rest assured; we’ve got you covered. We see you. We’re with you. We’re here to uplift you—to treat people, not symptoms. To treat you well.
Our experience is nation-leading, neighbor-driven, and rooted in generations of real-life care. Today, we offer comprehensive care from 500+ locations, including 8 hospitals; more than 300 primary and specialty practices, rehabilitation centers and ambulatory campuses; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and ACM Global Laboratories, a global leader in patient and clinical trials.
Whatever you need, from every age, to every stage, across every service line, and every symptom... Whatever it is, we’re here for it.
Learn more about Rochester Regional Health at careers.rochesterregional.org.
Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veteran
What you'll do
- The Senior Access Associate leads a team of access associates, providing guidance and training while managing customer service interactions. Responsibilities include scheduling appointments, verifying insurance, and processing payments.
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