RM
Field Service Engineer - Food Safety
full-time•Ewing Township, Philadelphia
About this role
Rochester Midland Corporation, a leading manufacturer and global supplier of specialty chemicals is seeking an experienced Field Service Engineer for its Food & Beverage Division to support customer accounts.
This position will be traveling through NJ and PA markets regulalry.
The Field Service Engineer provides an advanced level of service and consultation to the customer’s applications needs related to water treatment & food sanitation. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty.
ESSENTIAL JOB FUNCTIONS
- Provide in-depth advice on customer applications for optimal performance results
- Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
- Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
- Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
- Deliver customer technical training as required
- Identify new business opportunities and transfer sales leads to the sales teams
- Provide comprehensive customer service report according to RMC policies using RMC tools
- Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
- Complete all administrative requirements including basic skills/safety training courses
- Manage inventory / supplies required at customer site
- Deliver upon service KPIs, including safety, productivity, customer satisfaction
- Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
- Perform similar/related duties as needed
EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:
- Bachelor’s degree in chemistry, engineering, or related field preferred but not required
- Valid driver’s license
EXPERIENCE:
- Minimum of 5 years of maintenance OR food safety in a food the food and beverage industry related experience
- Expert level knowledge of food and water treatment fundamentals, practices, and terminology
SKILLS:
- Excellent presentation, verbal, and written communication skills
- Knowledge base in food safety and sanitation
- Proficient in the use of monitoring and diagnostic tools
- Able to build professional customer presentations using MS Office tools
- CRM software
COMPETENCIES:
- Analytical
- Problem Solving
- Planning, priority setting, and time management
- Autonomous
- Ability to succeed in a fast-paced environment
- Quality and detail oriented
- Teamwork
- Transparency in communication
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:
- Sit or stand for extended periods of time
- Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
- Ability to climb stairs and ladders
- Visual acuity necessary to utilize computers and electronic devices
- Extra hours and some travel may be required
What you'll do
- The Field Service Engineer provides advanced service and consultation for customer water treatment and food sanitation applications, performing complex troubleshooting and optimization while maintaining high-quality standards. This role also involves delivering the company's value proposition to secure recurring business, ensure customer satisfaction, and build long-term loyalty.
About Rochester Midland Corporation
Founded in 1888, Rochester Midland Corporation is a leading supplier in North America of industrial cleaners, restroom care programs, food safety chemicals, water treatment programs. Rochester Midland is the leader in Green Housekeeping utilizing third-party certified, biobased cleaning products, along with education and training programs for workers and building occupants. Rochester Midland manufacturing locations in New York, Illinois and Wales. RMC has distributors in over 50 countries throughout the world. Rochester Midland is committed to developing sustainable solutions for health, productivity and the environment.
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Frequently Asked Questions
What does a Field Service Engineer - Food Safety do at Rochester Midland Corporation?
As a Field Service Engineer - Food Safety at Rochester Midland Corporation, you will: the Field Service Engineer provides advanced service and consultation for customer water treatment and food sanitation applications, performing complex troubleshooting and optimization while maintaining high-quality standards. This role also involves delivering the company's value proposition to secure recurring business, ensure customer satisfaction, and build long-term loyalty..
Is the Field Service Engineer - Food Safety position at Rochester Midland Corporation remote?
The Field Service Engineer - Food Safety position at Rochester Midland Corporation is based in Ewing Township, New Jersey, United States and Philadelphia, Pennsylvania, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Field Service Engineer - Food Safety position at Rochester Midland Corporation?
You can apply for the Field Service Engineer - Food Safety position at Rochester Midland Corporationdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.