Job Description-Internet Sales
Position Summary
Essential Duties and Responsibilities:

• Communicates effectively with internet customers and prospects according to their preferred method of communication, whether by phone, email or in person.

• Assists customers in selecting a vehicle. 

• Understands the psychology of internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction. 

• Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention. 

• Ensures that all Internet sales inquiries are handled in a timely manner. 

• Maintains an ongoing customer database to capture repeat business. 

• Knows and understands the federal, state and local laws which govern retail automobile sales. 

• Schedules first service appointment.