Temporary Server (for week of February 16 - February 22)

Description

Position Title: Server

Department: The Dining Room

FLSA Designation: Non-Exempt (Hourly)

Directly Reports To: Restaurant Manager

Position Summary

As a Server at Riviera Country Club, you will play a pivotal role in delivering exceptional dining experiences during the Genesis Invitational. Operating in a non-tipping environment, you will focus on providing impeccable service, anticipating member needs, and ensuring a seamless dining atmosphere. Your responsibilities will extend beyond traditional serving duties to create a sophisticated and enjoyable environment for our discerning members and guests.

Position Responsibilities

1. Service Excellence:
   • Ensure timely and accurate order taking, delivering food and beverages with precision.
   • Anticipate member needs and preferences to enhance their dining experience.
   • Provide professional, attentive, and personalized service to club members and their guests.
2. Menu Knowledge:
   • Thoroughly understand the menu offerings, including ingredients, preparation methods, and any special considerations (e.g., dietary restrictions).
   • Offer informed recommendations and be prepared to answer questions about the menu.
3. Table Maintenance:
   • Set up and maintain tables in accordance with club standards.
   • Ensure cleanliness and organization in the dining areas throughout service.
4. Collaboration:
   • Work closely with kitchen staff, bartenders, and other service team members to coordinate seamless service.
   • Communicate effectively with colleagues to ensure efficient and synchronized operations.
5. Upselling and Promotions:
   • Promote featured menu items, specials, and club events to enhance member experience and satisfaction.
   • Encourage members to explore diverse menu options.
6. Compliance:
   • Adhere to health and safety regulations, including food handling and sanitation standards.
   • Follow established club policies and procedures.
7. Member Relations:
   • Build positive relationships with members by demonstrating professionalism, courtesy, and a genuine interest in their satisfaction.
   • Handle member feedback and concerns with diplomacy and discretion.
8. Teamwork:
   • Foster a collaborative and positive work environment.
   • Assist fellow team members during peak hours and special events.

Requirements

Qualification Standards

Specific Job Knowledge, Skills and Abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

· Must be able to speak, read, write and understand the primary language(s) used in the workplace.

· Must be able to read and write to facilitate the communication process.

· Requires good communication skills, both verbal and written.

· Must possess basic computer skills.

- Previous serving experience in a high-end or fine dining establishment.

- Strong knowledge of food and beverage service protocols.

- Exceptional interpersonal and communication skills.

- Professional appearance and demeanor.

Education

High school graduate, some college preferred.

Experience

· At least one year of experience as a server in a fine dining environment

· Prior Club experience is preferred

Physical Demands

· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens/outside (+110°F), possibly for one hour or more.

· Must be able to stand and exert well-paced mobility for up to 5 hours in length.

-Preference will be given to those who have worked with us previously

· Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

· Must be able to exert well-paced ability to reach other departments of the club on a timely basis.

· Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.

· Must be able to push and pull carts and equipment weighing up to 50 lbs.

· Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Other

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. In addition, attendance at all scheduled training sessions and meetings is required.

This document is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.