Overview

The Heart & Vascular Clinic Operations Director provides strategic and operational leadership for ambulatory services across the Cardiology (general & invasive), Electrophysiology (EP), Vascular, and Interventional Radiology (IR) clinics. This role ensures clinical operations deliver patient centered care that focuses on access, growth, quality outcomes and patient experience. The Director partners closely with appropriate stakeholders to optimize the continuum from referral to procedure to follow up.

Key Responsibilities

Operational Leadership & Access

• Lead day to day operations for multi site Heart & Vascular clinics, including Cardiology (general and invasive consults), EP, Vascular, and IR ambulatory pathways. 
• Assumes 24-hour responsibility for assigned areas of operations. 
• Own access and capacity management: templates, scheduling rules, slot utilization, referral triage, and wait time reduction for new and follow up patients.
• Standardize clinic workflows (check in, rooming, testing coordination, care transitions) and implement Lean process improvements to reduce lead time and waste.
• Coordinate pre procedure workups and clearance for invasive cardiology, EP, vascular, and IR procedures; align with cath/EP/IR lab schedules and post procedure follow ups.
• Oversee clinic staffing, daily huddles, visual management, and escalation protocols to ensure safe and reliable operations.

Quality, Safety & Compliance

• Monitor and improve clinical quality measures (e.g., guideline-directed therapy adherence, anticoagulation management, device follow-up, vascular wound outcomes).
• Ensure compliance with regulatory standards (e.g., DNV), policies, and documentation standards.
• Partner with physician and nursing leaders on safety event reviews, root cause analyses (RCA), and action plans.
• Maintain competency validation, licensure tracking, and annual training for clinical and non-clinical staff.
• Develops and implements policies and procedures consistent with Riverside Healthcare’s philosophy, mission, and values. 

Financial & Resource Management

• Develop and manage operating and capital budgets; track performance to target.
• Optimize revenue capture: charge integrity, accurate documentation, prior auth, denials prevention, and clinic coding workflows (E/M, device checks, imaging).
• Collaborate with supply chain on vendor contracting, implant/supply formularies, and inventory controls.
• Support business planning for new programs, sites, providers, and equipment (e.g., ambulatory monitoring, device clinics, vascular wound care, IR outpatient procedures).

Strategy, Growth & Partnerships

• Drive market-appropriate growth strategies: referral development, access expansion, clinic footprint optimization, and telehealth/hybrid care models.
• Develop outreach programs with primary care and referring specialists; improve care coordination and communication pathways.
• Sponsor operational readiness for new technology and programs (e.g., advanced imaging protocols, remote device monitoring, ambulatory IR offerings).

Patient & Provider Experience

• Achieve top decile patient experience (Press Ganey) through service standards, scripting, and service recovery.
• Promote physician satisfaction in clinical areas by rounding on providers and developing action plans to address any areas for improvement. 
• Implement equity and inclusion practices; reduce barriers to care (transportation, language access, financial counseling).

People Leadership & Culture

• Recruit, develop, and retain high-performing teams (RNs, MAs, device techs, schedulers, access reps, RN navigators) while setting clear expectations.
• Monitors and facilitates the resolution of performance and other employee relations issues. Evaluates and holds downline of leaders accountable for employee performance in their areas. Encourage the recognition of high performers, address low performers, and improve overall employee performance. 
• Promote a culture of safety, respect, accountability, and continuous improvement; lead change management with transparent communication.

Technology, Data & Analytics

• Leverage the EHR for efficient workflows (referral triage, integrated scheduling, pre procedure checklists, care gap closure).
• Use dashboards to track KPIs (access, quality, financials, patient experience); run daily/weekly operations reviews.
• Sponsor digital tools (remote monitoring, patient portal adoption, virtual visits) aligned with clinical appropriateness and access goals.
• Keeps abreast of current standards of care and new business or technology developments via internal or external networking and resources. 

Responsibilities

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes: 

Compensation:

• Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Benefits - .001 to .49 FTE:

• Paid Leave Hours accrued as you work

Required Education:

• Master’s degree in Healthcare Administration, Business, Nursing, or related field (or currently pursuing)

Required Experience:

• 7+ years of progressive leadership in ambulatory or cardiovascular service line operations (Cardiology/EP/Vascular/IR preferred).
• Demonstrated experience managing multi site clinics, scheduling/access operations, and cross-disciplinary teams.
• Strong knowledge of regulatory requirements and HIPAA.
• Proven financial acumen (budgeting, productivity, revenue cycle) and process improvement experience (Lean/Six Sigma).

Preferred Education:

• RN-BSN
• Certification(s): CMPE, FACHE, CPHQ, Lean/Six Sigma Green/Black Belt.

Preferred Experience:

• Experience integrating ambulatory operations with cath/EP/IR lab scheduling and post procedure follow up.
• Familiarity with device clinic operations (pacemaker/ICD), remote monitoring, ambulatory rhythm diagnostics, vascular wound care clinics, and IR outpatient procedures.
• EHR experience (Epic/Cerner) with clinic template design and access optimization.

Employee Health Requirements

Exposure/Sensory Requirements:

• Exposure to: 
• Chemicals: N/A 
• Video Display Terminals: Average 
• Blood and Body Fluids: None 
• TB or Airborne Pathogens: None. 

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Training/presentations, telephone communication, facilitating meetings. 
• Vision: Read computer screens and printouts, memos, communications, documentation, and literature. 
• Smell: Sensitivity and recognition of odors derived from various cleaning processes, odors generated from malfunctioning equipment. 
• Hearing: Telephone communications, meetings, and equipment operating characteristics. 
• Touch: .Writing and computer entry, filing. 

Activity/Lifting Requirements: 

Percentage of time during the normal workday the employee is required to:

• Sit: 55% 
• Twist: 0% 
• Stand: 20% 
• Crawl: 0% 
• Walk: 20% 
• Kneel: 0% 
• Lift: 0% 
• Drive: 5% 
• Squat: 0% 
• Climb: 0% 
• Bend: 0% 
• Reach above shoulders: 0% 

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Occasionally 
• Up to 20 lbs: Not Required 
• Up to 35 lbs: Not Required 
• Up to 50 lbs: Not Required 
• Up to 75 lbs: Not Required 
• Up to 100 lbs: Not Required 
• Over 100 lbs: Not Required 

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): None 

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 240 
• Twist: 0 
• Stand: 20 
• Crawl: 0 
• Walk: 10 
• Kneel: 0 
• Lift: 0 
• Drive: 5 
• Squat: 0 
• Climb: 0 
• Bend: 0 
• Reach above shoulders: 0 

Repetitive use of hands (Frequency indicated): 

• Simple grasp up to 10 lbs. 
• Pushing & pulling Normal weight: 
• Fine Manipulation: Computer keyboard and mouse. 

Repetitive use of foot or feet in operating machine control: None 

Environmental Factors & Special Hazards:

• Environmental Factors (Time Spent): 
• Inside hours: 8 
• Outside hours : 0 
• Temperature: Normal Range 
• Lighting: Average 
• Noise levels: Average 
• Humidity: Normal Range 
• Atmosphere:  
• Special Hazards: 
• Protective Clothing Required: None

Pay Range