RN Community Liaison - Smithfield
full-time•Smithfield
About this role
Smithfield, Virginia
Overview
Works independently to develop and implement a referral growth plan to meet agency volume targets. Demonstrates knowledge and expertise of all home care services available in Riverside geographic region. Educates community on services through outreach events. Builds relationships with physicians, practices, care coordinators and other referral sources to promote the benefits and quality outcomes of services. Serves as clinical liaison with physicians and care managers to include meeting with patients and families to facilitate and evaluate readiness for transition to home. Collaborates with intake coordinators on patient referrals as needed. Provides feedback and participates in process improvement initiatives that enhance quality and customer service outcomes to meet referral targets.
What you will do
Qualifications
Education
Experience
Licenses and Certifications
Overview
Works independently to develop and implement a referral growth plan to meet agency volume targets. Demonstrates knowledge and expertise of all home care services available in Riverside geographic region. Educates community on services through outreach events. Builds relationships with physicians, practices, care coordinators and other referral sources to promote the benefits and quality outcomes of services. Serves as clinical liaison with physicians and care managers to include meeting with patients and families to facilitate and evaluate readiness for transition to home. Collaborates with intake coordinators on patient referrals as needed. Provides feedback and participates in process improvement initiatives that enhance quality and customer service outcomes to meet referral targets.
What you will do
- Participates in hospital IPOC rounds and other care/discharge meetings to identify patients who meet criteria and would benefit from home health, in-home private care, palliative care or hospice services. Builds relationships with physicians, care managers and other healthcare professionals and provides education about the benefits and quality outcomes of services that best meet the needs of their patients. Coordinates home care services to facilitate transitions of care and meets with patients and families to explain the benefits and what to expect from their home care service.
- Communicates feedback from referral sources, patients, families and other customers regarding quality of care and/or service experiences to agency leadership in assigned territories. Participates in process improvement initiatives to address areas of opportunity. Provides effective and timely follow-up to resolve issues and handle complaints. Collaborates with intake coordinators as needed to complete new patient referrals.
- Responsible for developing growth plan and implementing activities to drive referrals to meet/exceed admission targets for home health, in-home private care, palliative care and hospice services. Effectively identifies referral sources with the greatest potential and successfully executes plan to increase and maintain referrals from those referral sources. Provides high quality customer support and service to facilitate relationship building and trust.
- Facilitates goals of care conversations with patients and families and completion of advance directives.
- Monitors sales targets and analyzes reports for their assigned territory.
- Participates in community events designed to promote education and understanding of the benefits of home care services and how to access care. Events may include community health/vendor fairs, senior conferences/forums, lunch and learns, service club presentations and other events.
Qualifications
Education
- Bachelors Degree, Nursing (Preferred)
- Associates Degree, Nursing (Preferred)
- Program Graduate, Nursing Diploma (Required) and
- High School Diploma or GED, Only for Nursing Diploma Graduates (Required)
Experience
- 1 year RN Experience Home Care (Preferred)
Licenses and Certifications
- Registered Nurse (RN) - Virginia Department of Health Professions (VDHP) or licensed in a compact state (Required)
- CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required)
- Drives personal vehicle for RHS business 25% or more of the time to perform essential functions of the job
- Valid Drivers License Required
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.
Other facts
Tech stack
Nursing,Home Care Services,Patient Education,Relationship Building,Clinical Liaison,Care Coordination,Process Improvement,Customer Service,Referral Growth,Community Outreach,Transition of Care,Advance Directives,Sales Target Monitoring,Feedback Communication,Event Participation,Healthcare Collaboration
About Riverside Health System
Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, wellness centers, etc. providing comprehensive, high quality health care services to citizens of eastern Virginia. Riverside has been the leading provider of state-of-the-art healthcare in the region since 1915.
All information shared on this social media platform is for informational purposes only and is not a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care providers with any questions you may have regarding your health. Never disregard professional medical advice or delay in seeking it because of something you have heard or read.
Team size: 5,001-10,000 employees
Website: http://www.riversideonline.com
LinkedIn: Visit
Industry: Hospitals and Health Care
Founding Year: 1915
What you'll do
- The RN Community Liaison develops and implements a referral growth plan to meet agency volume targets while educating the community about home care services. They build relationships with healthcare professionals and facilitate transitions of care for patients and families.
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Frequently Asked Questions
What does a RN Community Liaison - Smithfield do at Riverside Health System?
As a RN Community Liaison - Smithfield at Riverside Health System, you will: the RN Community Liaison develops and implements a referral growth plan to meet agency volume targets while educating the community about home care services. They build relationships with healthcare professionals and facilitate transitions of care for patients and families..
Why join Riverside Health System as a RN Community Liaison - Smithfield?
Riverside Health System is a leading Hospitals and Health Care company.
Is the RN Community Liaison - Smithfield position at Riverside Health System remote?
The RN Community Liaison - Smithfield position at Riverside Health System is based in Smithfield, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the RN Community Liaison - Smithfield position at Riverside Health System?
You can apply for the RN Community Liaison - Smithfield position at Riverside Health System directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Riverside Health System on their website.