Patient Access Manager
full-time•Hampton
About this role
Hampton, Virginia
Overview
Responsible for providing leadership and daily support of Patient Access operations in an effort to maintain quality, productivity, point of service collections and various ongoing customer service initiatives. Provides project management and leads process improvement initiatives to create efficient workflows and improve the patient experience. Ensures adequate orientation, training and education is provided, coaches and mentors team, performs quality audits as well as handles staffing, employee engagement, regulatory compliance and data integrity. Understands and can support any of the roles managed under Patient Access to include Benefits Specialist. Patient Access responsibilities may include Central Registration, ER Registration, Visitor Management, Insurance Verification, Communications Switchboard, and Benefit Specialist as needed. Is expected to cover shifts when there are vacancies. Responsible for 24/7 coverage.
What you will do
Qualifications
Education
Experience
Licenses and Certifications
Overview
Responsible for providing leadership and daily support of Patient Access operations in an effort to maintain quality, productivity, point of service collections and various ongoing customer service initiatives. Provides project management and leads process improvement initiatives to create efficient workflows and improve the patient experience. Ensures adequate orientation, training and education is provided, coaches and mentors team, performs quality audits as well as handles staffing, employee engagement, regulatory compliance and data integrity. Understands and can support any of the roles managed under Patient Access to include Benefits Specialist. Patient Access responsibilities may include Central Registration, ER Registration, Visitor Management, Insurance Verification, Communications Switchboard, and Benefit Specialist as needed. Is expected to cover shifts when there are vacancies. Responsible for 24/7 coverage.
What you will do
- Plans, coordinates, manages and directs all areas of registration for Patient Access.
- Manages daily work of Patient Access teams and maintains department operations; ensures department is adequately staffed at all times. RWRH Manager is responsible for the Communications Switchboard in addition to Patient Access Departments. RMHR maintains court paperwork and TDO and HPR5 communications
- Ensures department meets or exceeds quality, productivity and customer service metrics.
- Interviews, hires and onboards new team members.
- Provides staff orientation, education and training. Ensures individuals are competent to perform their job duties. Annually assesses staff competency; provides coaching and mentoring as needed.
- Oversees Time of Service collections. Ensures team members close cash drawers timely and accurately.
- Works assigned work queues daily to include patient, account (DNB and Denial) and claim edits to ensure accuracy of registration data.
- Performs any of the Patient Access roles as needed.
- Responsible for timekeeping and payroll submission.
- Supports and leads process improvement initiatives.
Qualifications
Education
- High School Diploma or GED, (Required)
- Bachelors Degree, Business Administration or related field. (Preferred)
Experience
- 5-6 years Revenue Cycle experience (Required)
- 2 years Supervisory experience (Preferred)
Licenses and Certifications
- Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management (NAHAM) (Preferred)
- CRCR - Healthcare Financial Management Association (HFMA) (Preferred)
- Revenue Cycle Certifications (CHAM, CRCR, or CRCE) within 1 Year (Required)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.
Other facts
Tech stack
Leadership,Project Management,Process Improvement,Customer Service,Staff Training,Quality Audits,Regulatory Compliance,Data Integrity,Insurance Verification,Cash Management,Team Management,Timekeeping,Payroll Submission,Benefits Specialist,Patient Registration,Communication
About Riverside Health System
Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, wellness centers, etc. providing comprehensive, high quality health care services to citizens of eastern Virginia. Riverside has been the leading provider of state-of-the-art healthcare in the region since 1915.
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Team size: 5,001-10,000 employees
Website: http://www.riversideonline.com
LinkedIn: Visit
Industry: Hospitals and Health Care
Founding Year: 1915
What you'll do
- The Patient Access Manager is responsible for leading and supporting Patient Access operations, ensuring quality and productivity while managing staff and processes. This includes overseeing registration, training team members, and handling operational metrics.
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Frequently Asked Questions
What does a Patient Access Manager do at Riverside Health System?
As a Patient Access Manager at Riverside Health System, you will: the Patient Access Manager is responsible for leading and supporting Patient Access operations, ensuring quality and productivity while managing staff and processes. This includes overseeing registration, training team members, and handling operational metrics..
Why join Riverside Health System as a Patient Access Manager?
Riverside Health System is a leading Hospitals and Health Care company.
Is the Patient Access Manager position at Riverside Health System remote?
The Patient Access Manager position at Riverside Health System is based in Hampton, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Patient Access Manager position at Riverside Health System?
You can apply for the Patient Access Manager position at Riverside Health System directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Riverside Health System on their website.