Office Assistant RMG
full-time•Newport News
About this role
Newport News, Virginia
Overview
Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.
What you will do
Qualifications
Education
Experience
Overview
Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.
What you will do
- Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
- Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
- Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
- Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
Qualifications
Education
- High School Diploma or GED, Minimum (Required)
Experience
- 1 year Medical Office experience (Preferred)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.
Other facts
Tech stack
Patient Registration,Insurance Verification,Appointment Scheduling,Customer Service,Clerical Skills,Multi-Phone Line Management,Chart Preparation,Referral Management,Payment Collection,Team Collaboration,Communication Skills,Attention to Detail,Time Management,Problem Solving,Telephone Etiquette,Professionalism
About Riverside Health System
Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, wellness centers, etc. providing comprehensive, high quality health care services to citizens of eastern Virginia. Riverside has been the leading provider of state-of-the-art healthcare in the region since 1915.
All information shared on this social media platform is for informational purposes only and is not a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care providers with any questions you may have regarding your health. Never disregard professional medical advice or delay in seeking it because of something you have heard or read.
Team size: 5,001-10,000 employees
Website: http://www.riversideonline.com
LinkedIn: Visit
Industry: Hospitals and Health Care
Founding Year: 1915
What you'll do
- The Office Assistant is responsible for checking in and checking out patients, verifying insurance eligibility, and maintaining patient registration. Additional duties include scheduling appointments, managing referrals, and providing exceptional customer service.
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Frequently Asked Questions
What does a Office Assistant RMG do at Riverside Health System?
As a Office Assistant RMG at Riverside Health System, you will: the Office Assistant is responsible for checking in and checking out patients, verifying insurance eligibility, and maintaining patient registration. Additional duties include scheduling appointments, managing referrals, and providing exceptional customer service..
Why join Riverside Health System as a Office Assistant RMG?
Riverside Health System is a leading Hospitals and Health Care company.
Is the Office Assistant RMG position at Riverside Health System remote?
The Office Assistant RMG position at Riverside Health System is based in Newport News, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Office Assistant RMG position at Riverside Health System?
You can apply for the Office Assistant RMG position at Riverside Health System directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Riverside Health System on their website.