Job DetailsSalary Range: $25.23 - $34.00 HourlyJoin our team

Rivermark Community Credit Union and Advantis Credit Union officially merged in 2024, coming together for good as Rivermark Community Credit Union. Our united mission is to be the leader in fostering financial wellness for our members and the community across Oregon and SW Washington, including historically marginalized and underserved populations.

Rivermark is committed to transforming lives and communities together. So, if you’re looking for a career where meaningful work, inclusion, value, and recognition are paramount, then you belong here.

Our commitment to inclusion

Rivermark celebrates differences and fosters an environment where individuals can show up every day as their authentic selves. It’s part of our fundamental commitment to a culture of belonging for our employees, members, and community partners. See what inclusion looks like at Rivermark, and learn more on our website.

Position overview

Engages members and internal teams through the interactive teller software, and other communication systems. Provides direct support and guidance to the Video Teller team in addition to performing the core responsibilities of the Personal Video Teller role. Core responsibilities include processing member financial transactions, responding to member inquiries, and utilizing consultative selling techniques to identify cross-sell opportunities, build strong member relationships and recommend products and services that are in the best interest of members. Provides consultative sales support and peer coaching to Personal Video Tellers. Collaborates closely with management to participate in peer-to-peer training initiatives, support the development of team members through peer-to-peer coaching, and provides feedback to improve training and team performance. Serves as the first point of escalation for member issues. Handles resolution of complex service issues, offers operational guidance, and assists with the implementation of department policies and procedures.
QualificationsMust-haves:

High school diploma or equivalent.
Minimum of two years financial institution or retail sales experience.
Ability to provide operational peer support and training.
Strong skills in handling complex member issues, with the ability to act as the first point of escalation.
Ability to maintain and troubleshoot video teller technology and support testing initiatives for software and hardware updates.
Ability to learn and maintain thorough knowledge of the credit union’s products services, policies and procedures.
Ability to identify opportunities for process improvements and contribute to department procedure updates. Skilled in providing actionable feedback to enhance team training and overall operational efficiency.
Must possess a professional demeanor and ability to effectively communicate via email and video conference.
Ability to interact effectively and professionally in group and individual settings and develop positive internal working relationships.
Strong written, verbal communication and interpersonal skills.
Ability to apply solid judgment, initiative, and tact in communications with members and coworkers.
Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, and correspondence. Able to maintain high levels of confidentiality.
Strong organization, planning and prioritizations skills. Successful at balancing responsibilities to ensure completion by deadlines.
Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications.
Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hours.
Must be available to work 8:45 a.m. to 5:45 p.m., Monday through Friday on-site for initial five weeks of training. 
After training, must be available to work 11:05 a.m. to 8:15 p.m., M-F, including alternating Saturdays 9:15 a.m. to 6:05 p.m.
After 90-days, this position may become a hybrid work schedule.

Nice-to-haves:

Financial institution experience preferred.
Spanish speaking skills a plus.

Why choose us

We offer a competitive benefits package designed to support your well-being and professional growth. Visit our Benefits page to learn more.

Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.