Ensures smooth operation of the clinic’s administrative functions, including client intake, scheduling, and general office support with an emphasis on exceptional customer service in a compassionate and professional manner.

Essential Functions: 

• Oversee day-to-day administrative tasks, ensuring the clinic operates efficiently
• Manage patient intake process, including verifying insurance, completing necessary forms, and entering patient data into the electronic health record system
• Coordinate patient appointments and manage scheduling to ensure optimal workflow and minimal wait times
• Answer phones, respond to inquiries, and direct calls to appropriate staff or clinicians
• Maintain a clean and welcoming office environment
• Greet clients and visitors in a friendly and professional manner, ensuring they feel comfortable and informed
• Provide general information to clients regarding clinic policies, services, and resources
• Ensure that patient confidentiality is always maintained per HIPAA guidelines
• Support management with clerical tasks such as filing, photocopying, and data entry
•  Assist with special projects and other duties as needed including back-up for other staff.
• Participation in skill enhancement activities.

Qualifications

Education and Experience: 

• High school diploma/GED
• Familiarity with mental health services preferred

Knowledge and Skills: 

• Good knowledge of general office practice and business English
• Excellent organizational, multitasking, and time management skills
• Strong proficiency in office software (experience with electronic health record systems preferred)
• Strong customer service skills
• Ability to type at the rate of no less than 40 words per minute.
• Compassionate and empathetic demeanor, with a commitment to maintaining a positive, respectful, and professional atmosphere.