At Rituals we are committed to transforming HR processes through innovative solutions that support the best employee journey for both our frontline and head office employees. We strive to create engaging, intuitive, and accessible digital experiences that ensure every individual feels competent and supported. We are dedicated to continuous improvement, always evolving to meet the needs of our users and enhancing their journey.
This is an exciting time to join the Business Technology department at Rituals– rapid growth means we need to transform our technology landscape to achieve our future vision of being an iconic well-being brand. You will be at the forefront - driving impactful change and transformation within the business.

MEET THE TEAM

You will join the People Tech team, a close-knit group of 8 professionals. Together, the team focuses on driving impactful HR technology initiatives, collaborating across business and technical areas, and continuously improving the employee experience through innovative solutions. You’ll be part of a dynamic, supportive environment where everyone contributes to making a real difference for the organization.

YOU ARE ALL ABOUT
We are looking for a Senior Business Analyst to join our dynamic team. In this role, you will be responsible for analysing business requirements, defining solutions, and ensuring the seamless implementation of HR technology, mostly focused on Workday and specifically Workday integrations. You will work closely with both business and technical teams to ensure that our HR systems are aligned with Rituals' objectives, while continuously identifying opportunities for process and integration improvements and optimizations. Your ability to translate business needs into clear, actionable insights will be key to driving successful outcomes. You will be involved throughout the entire project lifecycle, from gathering business requirements and documenting them, to supporting the testing and implementation phases. Creative problem-solving, excellent communication, and a keen attention to detail are essential for success in this role. As we continuously evolve, you will help ensure that we maintain a clear vision and focus on delivering solutions that make a difference for the business.

KEY RESPONSIBILITIES

Business Analysis:

• Requirements Gathering: Collaborate with different stakeholders (HR, IT, Payroll, etc.) to gather and document detailed business requirements for HR tech systems, with a focus on Workday and integrations.
• Process Optimization: Analyse existing business processes and systems, identify opportunities for improvement, and define solutions that increase efficiency and effectiveness while considering the impact on integrations.
• Solution Design: Work closely with technical teams and vendors to translate business needs into clear, actionable functional specifications. Accurately define complex issues despite incomplete or ambiguous information, addressing the most important elements.
• Stakeholder Communication: Act as the primary point of contact for all integrations related topics for business stakeholders, ensuring that their needs are communicated effectively to technical teams and that they are kept informed throughout the project lifecycle. Advise and convince departments, vendors, and other external parties about possible solutions, being recognized as an expert within the area of expertise.
• Testing Support: Coordinate the unit- and User Acceptance testing of solutions to ensure that they meet business requirements, functionality, and quality standards.
• Problem Resolution: Quickly resolve process breakdowns to ensure minimal disruption in workflow and take proactive steps to prevent recurrence.
• Integration Monitoring: Monitor the performance of ±30 (payroll) outbound Workday integrations, identifying areas of improvement and collaborate with the teams of the downstream systems to implement improvements.
• Data-Driven Insights: Develop and utilize Workday reports to validate integration output.
• Expert Consultation: Leverage insights and guidance from our AMS partner on specialized topics to ensure alignment with industry best practices and expert solutions.

Project Support:

• Documentation: Support project planning and execution by maintaining clear documentation, including requirements, user stories, and acceptance criteria within Jira and Confluence.
• Risk & Issue Management: Proactively identify risks or issues that could affect project outcomes, helping to mitigate them early in the process.
• Cross-Functional Collaboration: Facilitate communication between business and technology teams, ensuring that both sides understand and align on requirements, progress, and timelines. Determine effective ways to maximize coordination and strengthen alignment between own activities and those of others.
• Coordinate Subprojects: Proactively take the lead in the planning and execution of subprojects and your own projects, ensuring timelines and resources are aligned. Foresee and resolve potential bottlenecks and delays, determining successful ways to ensure rapid progress.

You are energetic, humble, with a sense of humor. You have excellent problem solving, documentation and communication skills. You can adapt to the fast-paced way of working at Rituals. You want to explore new tooling and domains, and you have project management skills and a positive “we’ll figure it out’ attitude. You get energy from working closely with colleagues with different perspectives to achieve shared goals. Moreover, you have:  

• You have 4 years of experience with HR applications, preferable implementation or design optimization with Workday.
• Experience with Workday integration tooling.
• You have project management skills. 
• You have a bachelor's degree in a relevant field (e.g., HR, Business, Project Management).

• You have demonstrated excellent communication skills to bridge the gap between business requirements and technological solutions.
• You have demonstrated the ability to apply your creative problem solving- and collaboration skills to mitigate or overcome project blockers.
• You are data-driven with excellent analytical skills.
• You thrive in an international, dynamic environment where English is often the language of choice.
• You are curious and always want to know how things work.

LOCATION AND WORKING CONDITIONS 

This role is based at our Amsterdam Central Head Office. While flexible working is possible, a strong on-site presence is required to effectively engage with stakeholders and build relationships across teams. 

Grow with us and please apply via our website! The next steps are: 

• Our recruiter, Renée, will contact you within 10 working days. 

• An introductory meeting with a team member and the hiring manager follows. 

• A second interview where you may be asked to present your approach or ideas. 

• In the event of a positive outcome, you will receive a proposal with the terms of employment. 

Any questions? Our recruiter Renée is happy to speak to you via [email protected]. Please note that applications via e-mail are not taken into consideration.