Office Manager

<p>Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.</p> <p>Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.</p> <p>&nbsp;</p> <p><strong>Overview </strong></p> <p>As an Office Manager, you are responsible for overseeing all office services for our Plano office, which serves as a central hub for in-person collaboration, leadership and board meetings, customer engagements, and company events. While Rithum is a fully remote organization, this role is expected to work on-site and operate with a high degree of autonomy as the company’s primary on-site representative. You drive high professional standards, deliver an exceptional employee and visitor experience, and optimize office services through effective vendor management and cost-conscious decision-making. You are a primary point of contact for executives, employees, board members, investors, and guests utilizing the Plano office and play a critical role in supporting executive operations and on-site priorities.</p> <p><em>&nbsp;</em></p> <p><strong>Responsibilities</strong></p> <p>Office &amp; Facilities Operations</p> <ul> <li>Own day-to-day operations of the Plano office, ensuring readiness, professionalism, and high-quality experience for employees, executives, and visitors.</li> <li>Serve as the primary on-site liaison with the landlord, building management, security, and service providers; attend tenant meetings and resolve facilities-related issues.</li> <li>Coordinate facilities standards, vendors, and reporting with the London office Facilities Manager and plan and execute office moves or space changes as needed.</li> </ul> <p>Vendor, Budget &amp; Compliance Management</p> <ul> <li>Manage office services procurement, vendor relationships, contracts, budgets, and invoice approvals, ensuring cost efficiency, service quality, and accurate recordkeeping.</li> <li>Support negotiations with landlords and vendors and maintain compliance with contractual, safety, and building requirements.</li> </ul> <p>Health, Safety &amp; Risk</p> <ul> <li>Support health, safety, and security programs, including risk assessments, training, first aid readiness, and alignment with building procedures.</li> <li>Partner with HR to support on-site and remote working assessments, including ergonomic accommodations.</li> </ul> <p>Executive, Board &amp; Business Support</p> <ul> <li>Provide proactive administrative and operational support to senior executives as assigned, including scheduling, travel, and meeting logistics, and support the CEO with on-site priorities.</li> <li>Partner with the team to coordinate board, investor, and customer meetings, ensuring seamless execution across logistics, A/V, and site-visit execution</li> <li>Handle sensitive and confidential information with discretion and sound judgment.</li> </ul> <p>Culture, Events &amp; Continuous Improvement</p> <ul> <li><s> </s>Coordinate internal office events, and support client and visitor experiences.</li> <li>Maintain and improve office and administrative processes, support business continuity planning, and execute special projects in partnership with cross-functional teams.</li> </ul> <p>&nbsp;</p> <p><strong>Qualifications&nbsp; </strong></p> <p>Minimum Qualifications&nbsp;&nbsp;</p> <ul> <li>Ability to maintain a full‑time on-site presence in the Plano office (40 hours per week).</li> <li>2+ years of experience in office management, workplace operations, or facilities management within a corporate environment.</li> <li>2+ years of experience providing executive administrative support to C-suite or senior executives.</li> <li>2+ years of experience acting as the primary on‑site representative with landlords, building management, and third‑party service providers.</li> <li>Demonstrated experience operating independently in a highly autonomous role as the sole on‑site operations representative.</li> <li>Proven experience managing budgets, vendors, and service contracts.</li> <li>Demonstrated ability to coordinate and manage end‑to‑end high‑visibility meetings (executive, board, customer), including A/V, onsite preparation, materials, and hospitality.</li> <li>Strong analytical, organizational, and project management skills.</li> <li>Advanced proficiency with Microsoft Office and related workplace tools.</li> <li>Excellent written and verbal communication skills.</li> <li>Ability to adapt communication style and approach across all levels of the organization.</li> <li><s> </s>High levels of professionalism, discretion, self-awareness.</li> </ul> <p>Preferred Qualifications&nbsp;</p> <ul> <li>5+ years of experience in office management, workplace operations, or facilities management within a corporate environment.</li> <li>5+ years of experience providing executive administrative support to C-suite or senior executives.</li> <li>Bachelor’s degree or equivalent experience.</li> <li>Experience in events management.</li> <li>Experience working in a remote-first or hybrid organization.</li> <li>Familiarity with business continuity planning, health and safety compliance, or workplace risk assessments.</li> </ul> <p>&nbsp;</p> <p><strong>Travel Required</strong></p> <p>Up to 10%</p> <p>&nbsp;</p> <p><strong>Other Duties</strong></p> <p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p> <p>&nbsp;&nbsp;</p> <p><strong>What it’s like to work at Rithum&nbsp; </strong></p> <p>When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.</p> <p>As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.</p> <p>At Rithum you will:</p> <ul> <li>Partner with the leading brands and retailers.</li> <li>Connect with passionate professionals who will help support your goals.</li> <li>Participate in an inclusive, welcoming work atmosphere.</li> <li>Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.</li> <li>Receive industry-competitive compensation and total rewards benefits.</li> </ul> <p>&nbsp;</p> <p>We believe in transparency and fairness in our compensation practices.</p> <p>For this position, the expected base pay range is:&nbsp;<span class="notion-enable-hover" data-token-index="0">$</span>55,000-$90,000 per year.&nbsp;</p> <p>This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.</p> <p>For this position, the expected discretionary bonus is 10% of the annual base salary.</p> <p>&nbsp;</p> <p><strong>&nbsp;</strong><strong>Benefits&nbsp; </strong></p> <ul> <li>Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1</li> <li>A 6% 401(k) match</li> <li>Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days</li> <li>12 weeks primary caregiver leave &amp; 4 weeks secondary caregiver leave</li> <li>Accident, critical illness, and hospital indemnity insurance</li> <li>Pet insurance</li> <li>Legal assistance and identity theft insurance plans</li> <li>Life insurance 2x salary</li> <li>Access to the Calm app and the Employee Assistance Program</li> <li>$65/month Remote work stipend for internet</li> <li>Culture and team-building activities</li> <li>Tuition assistance</li> <li>Career development opportunities</li> <li>Charitable contribution match up to $250 per year</li> </ul> <p>&nbsp;</p> <p>Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.</p> <p>We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the <a class="notion-link-token notion-focusable-token notion-enable-hover" href="https://forms.office.com/r/v1qDcUpHLw" data-token-index="1"><span class="link-annotation-unknown-block-id-248713042">Accommodations Request Form</span></a>. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.</p>