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IT Support Technician - Level II
full-time•New York
About this role
Job Summary: As part of the Help Desk Team, the IT Support Technician Level II will provide exceptional customer service by supporting staff with assistance related to computer systems, hardware, and software by answering users' questions, training users on basic system and computer functions, addressing system and user issues, and resolving issues in a timely manner.
Job Responsibilities
- Seeking level II support technician with exceptional customer service skills
- manage
- Set up and maintain new and existing equipment including computers/monitors/telephones/printers, scanners, time clocks, etc.
- Creating tickets and documenting resolutions
- Creating requests into our ticketing system
- Create clear and concise instructions on troubleshooting of issues
- Troubleshooting, diagnosing resolving issues with hardware, software, and computers
- Travel between HUB locations within the four boroughs and throughout satellites sites to support staff
- Transport equipment between sites
- Supporting the IT department with an array of tasks.
- Other related tasks that may be assigned.
Qualifications
- Associates Degree in Computer Science
- At least 5 Years Experience in IT
- Customer Service experience
- Strong knowledge of computer hardware/software (including Windows 10/11, Office 365) required
- Valid NY State Driver’s License
- Strong oral and written communication skills
Supervisory Responsibility
Yes/No
Work Environment:
Normal
Position Type/Expected Hours of Work: 35 Hours
Travel (if required): Travel between HUB and satellite locations
Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Rising Ground.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all
employees and applicants for employment without unlawful discrimination as to an individual’s
perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender
identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or
veteran status in all employment decisions, including but not limited to recruitment, hiring,
compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer,
layoff and termination and all other terms and conditions of employment.
What you'll do
- The IT Support Technician Level II will provide exceptional customer service by assisting staff with computer systems, hardware, and software issues. Responsibilities include troubleshooting, creating tickets, and maintaining equipment across various locations.
About Rising Ground, Inc.
Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity.
With an annual budget of $203 million and 101 programs at 138 sites throughout the New York City and lower Westchester area, we deliver dedicated support to promote safe environments for children and help families thrive through our family stabilization, family foster care and adoption programs; innovative special educational programs that advance learning from early childhood through high school; result-focused programs that help court-involved youth change the trajectory of their lives; caring services that promote independence for children and adults with developmental disabilities; and pro-active community health initiatives that foster well-being. Across programs, we continually engage new, innovative techniques and implement evidence-based models to increase our impact and promote better outcomes.
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Frequently Asked Questions
What does a IT Support Technician - Level II do at Rising Ground, Inc.?
As a IT Support Technician - Level II at Rising Ground, Inc., you will: the IT Support Technician Level II will provide exceptional customer service by assisting staff with computer systems, hardware, and software issues. Responsibilities include troubleshooting, creating tickets, and maintaining equipment across various locations..
Is the IT Support Technician - Level II position at Rising Ground, Inc. remote?
The IT Support Technician - Level II position at Rising Ground, Inc. is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Support Technician - Level II position at Rising Ground, Inc.?
You can apply for the IT Support Technician - Level II position at Rising Ground, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.