RECEPTIONIST / ADMINISTRATIVE 

Hawaiian Falls Waterparks

Position Summary

Receptionist / Administrative provide professional, friendly front-office support and guest assistance. This role serves as a primary point of contact for incoming calls and internal communications, while also supporting administrative functions across park departments. This position is highly relational, service-oriented, and requires strong communication and organizational skills.

Essential Functions

• Answer incoming phone calls promptly and professionally.
• Provide accurate information regarding park operations, hours, directions, promotions, pricing, and procedures.
• Route calls, messages, and requests to appropriate leadership and departments.
• Greet and assist guests, vendors, and team members as needed.
• Assist leadership and park departments with administrative duties such as filing, data entry, documentation, and reporting.
• Support communication and coordination between park departments.
• Maintain cleanliness and organization of reception and administrative areas.
• Provide prompt responses and follow-up as needed to ensure guest satisfaction.
• Perform additional duties as assigned based on operational needs.

Qualifications

• Must be at least 15 years of age
• Strong verbal and written communication skills.
• Organizational and multitasking abilities preferred.
• Basic computer skills preferred.
• Ability to work effectively with guests and team members. 
• No prior experience required; all training provided. 
• Willingness to comply with grooming guidelines, confidentiality expectations, and employment standards.
• Ability to successfully complete all legal, company, and departmental training requirements. 

Physical & Work Environment Requirements

• Ability to sit, stand, walk, and move throughout office and park environments.
• Ability to use phones, computers, and standard office equipment.
• Ability to bend, reach, grasp, and perform repetitive tasks.
• Ability to work indoors and outdoors as needed.
• Ability to lift and carry office supplies or materials with or without reasonable accommodation.