Lease & Rental Operations Coordinator

Company Introduction:  

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion.  We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Lease & Rental Operations Coordinator with an established organization, you could be the right fit for Rihm Family Companies.

BENEFITS WE OFFER:      

• VERY COMPETETIVE PAY! 
• Generous Personal Time Off Plan (PTO) + Holidays 
• Medical, Dental, Prescription & Vision Coverage 
• Health Savings Account (HSA) with Employer Contribution 
• Flexible Spending Account (FSA) 
• 401(k) Savings Plan + Employer Match 
• Employer Paid Basic Term Life and AD&D Coverage 
• Employer Paid Long Term Disability Insurance 
• Short Term Disability Available with Employer Contribution 
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity) 
• Company Paid Training 
• Employee Assistance Program 
• Company Discounts (ex. Verizon Employee Discount)  

POSITION SUMMARY:

This position supports the sales and operations teams. Reporting to the Western Region Operations Manager and providing input to other management functions (operations, accounting, finance, etc.). This individual ensures Lease and Rental equipment is properly maintained and serviced. This incumbent also will provide assistance and back-up for the Rental Manager and Rental Operations Coordinator in Coon Rapids as needed.

Qualifications

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Schedules service events with Customers and the shop.  Keeps customer updated on the status of repairs when trucks are in the shop.
• Maintains accurate records of service work performed and processes billings for all work performed.  Bills customers for damage done to trucks. 
• Uses electronic service tools to determine possible equipment malfunction and creates a work plan to support the customer 
• Keeps our teams informed of equipment condition in the yard daily. Prioritizing work to be completed first with the shop. 
• Ensures that warranty is requested and received for all warrantable repairs.  Ensures campaign completion when equipment is in for maintenance
• Works with administrative staff to ensure bills are processed, fuel receipts and other paperwork are completed in a timely manner
• Answers after-hours and emergency calls as needed,  and coordinates vendors to complete repairs afterhours. 
• Develops a skills inventory for technicians and vendors and schedules appropriately skilled technicians and vendors to service work orders
• Creates rental agreements and work orders in enrich
• Uses Decisiv Tool to manage open work orders and repairs.
• Provides support and backup for Rental Manager as needed:
• Check out rental trucks and check them back upon return
  - Respond to inquiries on rental availability
• Coordinates movement of equipment between locations as needed.
• Other duties to meet business requirements.

ESSENTIAL EDUCATION and EXPERIENCE QUALIFICATIONS:

• High School Diploma or GED
• 2+ years of truck or equipment repair business experience
• Excellent PC, word processing (Word), PowerPoint, database management (Enrich) and
• spreadsheet development skills (Excel)

KEY ATTRIBUTES / SKILLS / CHARACTERISTICS:

• Strong organizational and planning abilities
• Excellent follow-up skills
• Strong reporting skills (Excel, presentations, etc.)
• Effective communicator with excellent interpersonal skills

PREFERRED QUALIFICATIONS:

• College Degree (Business/Management/Sales)
• Practical use and understanding of Enrich software
• Truck leasing and rental background

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, depth perception, peripheral vision, color vision and ability to adjust focus
• The employee is regularly required to use arms, hands and fingers to feel, grasp, push, pull or squeeze and reach
• The employee is frequently required to stand, walk, sit, stoop, kneel, crouch, or crawl, talk and hear
• The employee is often required to climb and occasionally required to balance
• A class A CDL is preferred
• Understanding of Hours of Service and other State and Federal regulations preferred
• Ability to perform minor repairs, replace fuses, replace light bulbs, add oil, coolant, or washer fluid preferred

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration
• The employee may be exposed to fumes or airborne particles
• The noise level in the work environment is usually moderate and occasionally loud

This job description is not designed to contain a comprehensive list of tasks, responsibilities or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business and organizational requirements as necessary.

Rihm Kenworth is an Equal Opportunity Employer (Minorities/Females/Vets/Disabilities).