Senior Product Manager, Clinical Programs

<p><strong>Location: Remote (EST/CST preferred), NYC area encouraged</strong></p> <p>&nbsp;</p> <p><strong>ABOUT THE ROLE:</strong></p> <p>We’re seeking a strategic yet hands-on Senior Product Manager to own the development of Rightway’s Clinical Programs—the member and operational products that power our clinical programs for weight management, diabetes, and other chronic conditions.</p> <p>In this role, you will own the product end-to-end, from member eligibility and enrollment experiences to the internal tools our clinical operations team uses to engage members, track progress, administer incentives, and manage program compliance. You’ll lead a dedicated product squad—including frontend web, backend, and React Native engineers, a designer, and dedicated data engineering support—to deliver measurable outcomes for members, clinical teams, and employer buyers.</p> <p>This is a mission-critical position at the intersection of clinical operations, member experience, and outcomes/ROI measurement, with high visibility and direct impact on health outcomes and cost savings.</p> <p>This is an individual contributor leadership role (no direct reports), with high ownership and visibility across the product.</p> <p><strong>WHAT YOU’LL DO:</strong></p> <h3><span style="font-size: 10pt;"><strong>Product Strategy &amp; Vision</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own the vision and roadmap for Rightway’s Clinical Programs, balancing member outcomes, operational scalability, and buyer value (efficacy + cost savings).</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Define the end-to-end member journey for clinical programs: eligibility discovery → enrollment → ongoing engagement/check-ins → progress tracking → incentives/rewards → program continuation or exit.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with clinical operations and leadership to translate program requirements into product experiences that are safe, scalable, and measurable.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Member Experience (Mobile + Web)</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build the in-product experiences that help eligible members:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Understand what the program offers and what incentives are available</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Enroll seamlessly and complete required steps</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Participate in ongoing check-ins and self-report key information (e.g., weight, glucose levels)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Track progress toward desired outcomes and receive supportive nudges/resources</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Earn rewards (e.g., copay waivers) for participation and adherence</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Design program adherence experiences that are clear, fair, and operationally supportable—including cases where members do not follow the program and may need to exit.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Clinical Operations Tools (Internal Products)</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own the tools that enable clinical operations to effectively serve members at scale, including:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Tracking changes in member health over time</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Appointment scheduling and coordination</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Monitoring adherence and identifying members who should be unenrolled</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identifying eligible members for targeted outreach</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Operational reporting to understand program performance by customer and cohort</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Translate real-world operational pain points into durable product solutions (not spreadsheets), and iterate through “thin-slice” releases to deliver value quickly.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Outcomes, Reporting &amp; Buyer Value</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build the reporting foundation—partnering closely with data engineering—to measure:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Program adoption (eligibility → enrollment → activation)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Engagement and adherence</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Health improvements across populations</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Employer-facing value, including reductions in medication spending tied to improved health</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Create buyer-facing experiences and/or reporting that enable benefits leaders at self-insured employers to assess efficacy and ROI, especially in the context of an integrated PBM + clinical solution.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Execution &amp; Delivery</strong></span></h3> <ul> <li style=" font-size: 10pt;"> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Translate needs into detailed user stories, acceptance criteria, and measurable success metrics.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead agile ceremonies and manage a well-prioritized backlog across member experience, ops tooling, and analytics/reporting.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Drive cross-functional alignment among engineering, design, clinical ops, and customer-facing teams to ensure smooth rollout and adoption.</span></li> </ul> </li> </ul> <p>&nbsp;</p> <p><strong>WHO YOU ARE:</strong></p> <ul> <li>5+ years of product experience, with 3+ years as a product manager delivering impactful digital products.</li> <li>Experience owning end-to-end products spanning consumer/member experience and internal operational tools.</li> <li>Strong ability to translate ambiguous workflows into scalable product systems and shipped outcomes.</li> <li>Demonstrated success partnering with engineering and design to ship iteratively in a high-growth environment.</li> <li>Comfort operating in healthcare-adjacent complexity (privacy, high-stakes workflows, multi-stakeholder environments).</li> </ul> <p><strong>EXTRA CREDIT:</strong></p> <ul> <li>Experience in digital health, care delivery, chronic condition management, or behavior change programs.</li> <li>Experience building products that support clinical or operational teams (care management, scheduling, adherence tracking).</li> <li>Familiarity with outcomes measurement, analytics instrumentation, and building executive/buyer-facing reporting.</li> <li>PBM, specialty pharmacy, medication adherence, or healthcare cost/ROI measurement experience.</li> </ul> <p>&nbsp;</p> <p><strong>SALARY (BEFORE COMMISSION POTENTIAL):&nbsp; $150,000 - $195,000</strong></p> <p>Offer amounts for both remote and in office roles are influenced by geographic location.</p> <p>&nbsp;</p> <p><strong>CYBERSECURITY AWARENESS NOTICE</strong></p> <p>In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @<a href="http://rightwayhealthcare.com/">rightwayhealthcare.com</a> email domain. We will never ask for bank details or deposits of any kind as a condition of employment.&nbsp;</p> <p><strong>ABOUT RIGHTWAY:</strong></p> <p>Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.</p> <p>Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.</p> <p><strong>HOW WE LIVE OUR VALUES TO OUR TEAMMATES:</strong></p> <p>We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:</p> <p>1) <strong>We are human, first</strong><strong><br></strong>Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.</p> <p>2) <strong>We redefine what is possible</strong><strong><br></strong>We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.</p> <p>3) <strong>We debate then commit</strong><strong><br></strong>We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.</p> <p>4)<strong> We cultivate grit</strong><strong><br></strong>Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.</p> <p>5) <strong>We seek to delight</strong><strong><br></strong>Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.</p> <p>Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.</p>