Senior Site Manager – MS Offsite

Position Profile

The Senior Site Manager supervises the day‑to‑day operations and staff of Managed Services (MS) sites. Approximately 80% of time is dedicated to management duties, with no more than 20% on production equipment operation. This role develops, implements, and reviews operational procedures, manages invoicing activities, and ensures customer expectations are consistently met. The position requires a high degree of customer interaction and is responsible for $80K in monthly services revenue at a single site.

Job Duties and Responsibilities

• Routinely demonstrates and fosters a helpful, positive work culture.
• Encourages and builds strong relationships; communicates effectively with coworkers and vendors.
• Acts as the public image of the company, adhering to RICOH’s Code of Ethics.
• Ensures effective implementation and management of RICOH Service Excellence.
• Achieves shift profitability by supervising the proper use of company materials and supplies.
• Manages production labor percentages according to company standards for production and quality control labor.
• Meets quality and deadline standards through effective job scheduling practices.
• Handles formal daily customer contact in MS and as needed in BDS/LDS environments.
• Provides training on workflow processes and machine operations.
• Ensures operational quality by supporting goals related to audit and deadline compliance.
• Increases employee retention by meeting turnover and tenure goals.
• Maintains efficient workflow by holding team members accountable for quality and efficiency.
• Improves operational consistency by implementing company performance and operations procedures.
• Ensures proper staffing by aligning employee skills with production demands.
• Facilitates resolution of pricing, order, and invoicing issues in collaboration with the sales department.
• Motivates team members and provides timely recognition of accomplishments.
• Clearly communicates expectations and consequences; provides training, cross‑training, coaching, counseling, direction, and performance evaluation to improve output and quality.
• Completes site reports and other required paperwork.
• Performs other duties as assigned.

Qualifications (Education, Experience & Certifications)

Required:

• High school diploma or GED.
• 5 to 7 years of experience in a related field.
• Experience delivering classroom or informal training sessions.
• Experience operating advanced machinery and performing complex production tasks.

Knowledge, Skills, and Abilities

• Ability to define goals and prioritize realistic objectives.
• Proficiency with PC and standard business software applications.
• Ability to stay updated on current technology and market trends through relevant publications.

Working Conditions, Mental & Physical Demands

• Work performed in a typical office environment with standard lighting, ventilation, temperature, and noise levels.
• Responsibilities include interpreting and applying complex material and conveying diverse information.
• Physical effort may include standing, walking, bending, reaching, stretching, climbing, and lifting up to 50 lbs.
• Requires moderate dexterity, including use of calculators, keyboards, hand tools, and general eye/hand coordination.

Note

The statements above describe the general nature and level of work expected for this role. They are not intended to be an exhaustive list of responsibilities, skills, efforts, or working conditions.