About this role
Receptionist
Responsibilities:
Manage current workflow and external/internal customer requirements at reception/switchboard:
- Provide reception coverage in the lobby of the facility between 8:00 am and 5:00 pm Monday-Friday.
- Maintain a clean and organized reception and front lobby area.
- Ensure all visitors sign in when they arrive at the office and attempt to have each visitor sign out once they leave.
- Greet persons entering organization (offer to hang their coats).
- Escort visitors to the waiting area and ask them if they would like a snack or beverage.
- Upon visitor sign in, notify the appropriate Customer employee to inform them that a visitor is in the lobby waiting.
- Answer all incoming phone calls and attempt to connect them with the intended recipient. If unable, Ricoh staff will get all pertinent information and tell the caller that they will forward the information to the Customer employee.
- Review and update internal telephone directory, as required.
- Prepare visitor badges, as required.
- Acts as Reception Trainer and Team Lead - creates schedules for Reception and Boardroom booking teams to ensure adequate coverage is available for vacation / open positions / sick time
- Mentors new team hires and provides manager with overall initial assessments
- Documents all relevant procedures, both Ricoh and client security, ensuring overall compliance to policies.
- Log, track, and report all vital statistics in the Monthly Management Report.
- Monitor visitor access and maintain temporary security access cards and parking vouchers.
- Organize catering for Executive meetings upon request.
- Monitor kitchen supplies for ordering through Facilities Coordinator
- Reserve meeting rooms.
- Additional duties as assigned by the firm (administrative duties, invoice processing, etc.).
- Other duties as required by your manager.
Qualifications:
- High School Diploma or equivalent
- Minimum of 2-year reception experience
Skills:
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Strong self-motivation to drive results
- Prioritize and time management skills
- Intermediate knowledge of Microsoft Office applications
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
Other facts
About Ricoh
Ricoh is empowering digital workplaces using innovative technologies and services, thus enabling individuals to work smarter. With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).
For further information, please visit www.ricoh-europe.com.
www.twitter.com/ricoheurope
www.facebook.com/ricoheurope
www.youtube.com/ricoheurope
What you'll do
- The receptionist is responsible for managing the workflow at the reception area, greeting visitors, and ensuring they sign in and out. Additional duties include answering phone calls, preparing visitor badges, and organizing catering for meetings.
Ready to join Ricoh?
Take the next step in your career journey