Office Clerk

Responsibilities:

• Manage all Company Store and Concierge transactions across online platforms and point-of-sale (POS) systems, ensuring accuracy, efficiency, and compliance with company standards.
• Serve as the primary point of contact for employee and visitor inquiries, delivering exceptional customer service and ensuring a positive, welcoming, and memorable experience within the Company Store.
• Coordinate with external vendors (e.g., Busy Bee catering, car detailing services) and support internal programs and initiatives, including pet-friendly office days and swag distribution for employees.
• Monitor, manage, and respond promptly to all emails and service inquiries to ensure timely resolution and high satisfaction levels.
• Oversee the on-site arcade lounge, conduct regular checks to ensure all equipment and machines are fully functional, well-maintained, and in good working condition.
• Company Store Operations:
  • Maintain a consistently clean, organized, and visually appealing Company Store environment.
  • Ensure all merchandise and swag are properly tagged with accurate pricing and clear signage.
  • Restock merchandise throughout the day as needed to maintain availability and presentation standards.
  • Monitor inventory levels and proactively request replenishment or re-orders from the Assistant Manager or Site Manager.
  • Source and manage swag and promotional items from local vendors, ensuring quality, cost-effectiveness, and alignment with company branding.
  • Conduct monthly spot checks to verify inventory accuracy and identify discrepancies.
  • Perform comprehensive inventory counts twice annually (June and December) in accordance with company procedures.
  • Complete end-of-day inventory checks for gift cards and tickets, ensuring proper tracking and accountability.
• Provide ongoing support to the Workplace Experience team by assisting with delegated tasks, special projects, and operational initiatives as needed.
• Assist other Ricoh service areas when required, following direction from the Ricoh Manager and Assistant Manager, to ensure seamless operations and cross-functional collaboration.

Qualifications:

• High School Diploma or equivalent work experience
• Minimum 1 years of experience working in a retail environment.

Skills:

• Exceptional customer service skills
• Excellent verbal and written communication skills
• Ability to anticipate customer needs
• Pro-active self-starter who needs little direction and who can initiate activities when opportunities arise versus waiting to react to problems
• Positive and friendly attitude
• Strong organizational skills and a problem solver who follows through on commitments
• Ability to multi-task
• Problem solver
• Strong work ethic
• Deals effectively with numerous deadlines and constantly changing priorities
• Ability to lift 50 lbs.

Other:

• Present a professional image at all times to customers and vendors

 *Job description includes but is not limited to the tasks and responsibilities outlined in this document.  Subject to change at any time