About this role
Job Title: Field Representative II, MS Onsite Technical Support
Summary: In this dynamic role, you'll be the heart of our high-end equipment support team, engaging in a variety of tasks including press operation, copier management, bindery, and more. Your mission is to transform customer experiences by consistently delivering excellence, ensuring projects are completed accurately and on time with a warm and engaging touch.
Roles and Responsibilities:
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Embrace and embody Ricoh's Service Excellence standards, ensuring every interaction exceeds expectations.
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Manage a spectrum of services from copy and mail center operations to AV management, always striving for perfection in every task.
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Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues efficiently and effectively.
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Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards.
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Proactively manage inventories and perform routine maintenance, guaranteeing optimal machine performance and client satisfaction.
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Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies.
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Go above and beyond, performing any additional duties as assigned with a positive approach and dedication to excellence.
Qualifications Must Have:
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High school diploma or equivalent.
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Minimum of 3 years of related experience.
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Excellent customer service skills with a warm and engaging demeanor.
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Strong organizational skills and the ability to prioritize effectively.
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Proficiency in using, calibrating, and troubleshooting office and complex technical equipment.
Qualifications Nice to Have:
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Certification in relevant technical areas.
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Experience in a diverse range of office equipment and systems.
At the heart of our team, you'll find passion, dedication, and a commitment to transformational service. If you're ready to make a difference in every project, join us in delivering excellence at every touchpoint.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Other facts
About Ricoh
Ricoh is empowering digital workplaces using innovative technologies and services, thus enabling individuals to work smarter. With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).
For further information, please visit www.ricoh-europe.com.
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What you'll do
- The Field Representative II will manage a variety of services including copy and mail center operations and AV management while ensuring customer satisfaction. The role requires expertise in equipment operation and troubleshooting to maintain optimal performance.
Ready to join Ricoh?
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