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Customer Experience Specialist
full-time
About this role
Brindar soporte estratégico y operativo a la experiencia del cliente y a la eficiencia del servicio en la etapa postventa, mediante el monitoreo de indicadores clave, análisis de costos y desempeño de las cuentas, seguimiento a desviaciones y coordinación con áreas internas, asegurando el cumplimiento de los estándares de servicio, la satisfacción del cliente y la rentabilidad del negocio, sin asumir funciones de gerencia directa.
What you'll do
- Provide strategic and operational support to customer experience and service efficiency in the post-sale stage. Monitor key indicators, analyze costs and account performance, track deviations, and coordinate with internal areas to ensure service standards compliance and customer satisfaction.
About RICOH Latin America
We accelerate our customers' digital adoption by improving their technological experience in the workplace and increasing their productivity through process automation.
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Frequently Asked Questions
What does a Customer Experience Specialist do at RICOH Latin America?
As a Customer Experience Specialist at RICOH Latin America, you will: provide strategic and operational support to customer experience and service efficiency in the post-sale stage. Monitor key indicators, analyze costs and account performance, track deviations, and coordinate with internal areas to ensure service standards compliance and customer satisfaction..
How do I apply for the Customer Experience Specialist position at RICOH Latin America?
You can apply for the Customer Experience Specialist position at RICOH Latin Americadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.