Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

KEY RESPONSIBILITIES

Strategic Business Leadership & Performance Management

• Develop and execute comprehensive retail strategies to achieve and exceed sales targets and business objectives for the brand's direct retail operations in Taiwan.
• Monitor, analyze, and report on key performance indicators (KPIs), market trends, and competitive activities to identify growth opportunities and implement data-driven action plans.
• Manage retail budgets and expenses, providing regular performance reports and financial forecasts to upper management.
• Lead monthly sales projection reviews and adapt strategies as necessary to optimize performance.
• Collaborate cross-functionally with internal departments, including Marketing, Merchandising, Visual Merchandising, and Richemont Shared Services, to ensure synergistic efforts in achieving corporate goals.

Team Leadership & Development

• Recruit, onboard, train, and mentor a high-performing retail team, fostering a culture of exceptional customer service and continuous improvement.
• Develop and implement retail training strategies to enhance sales competencies, product knowledge, and customer service excellence across the retail workforce.
• Propose and manage team commission and incentive programs to motivate and reward performance.

Retail Operations & Customer Experience Excellence

• Formulate and implement operational strategies to optimize store performance, drive sales, and elevate the overall customer experience.
• Ensure strict adherence to company policies, operational procedures, and brand guidelines across all retail locations.
• Conduct regular store visits to assess compliance with operational standards, visual merchandising directives, and inventory management protocols, ensuring a premium shopping environment.

Market Development & Client Relationship Management

• Evaluate the current retail landscape and identify potential retail development opportunities for management consideration.
• Maintain strong relationships with landlords and key market stakeholders to stay informed about competitor activities and market dynamics.
• Define and implement client management strategies, developing new client acquisition opportunities through strategic partnerships.
• Cultivate and maintain strong relationships with top-spending and loyal clients, leveraging insights into their preferences, purchase history, and personal interests to enhance engagement.

JOB PROFILE

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of progressive experience in luxury fashion retail management, with a proven track record of driving sales and operational excellence.

• Proficiency in English and Mandarin (written and spoken).
• Demonstrated strong leadership and people management capabilities, with the ability to inspire and develop high-performing teams.
• Exceptional interpersonal and communication skills, capable of engaging effectively with diverse stakeholders.
• A self-starter with a resourceful and independent approach, persistent in achieving business objectives.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.

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