About this role
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of
Client Activation Manager (m/f/d)
A full-time position starting 1. April 2026
"Passionate about Client, CRM and digital Marketing? Take the challenge and write your next professional chapter at Montblanc, join our international team and play an active role in driving Client Retention & Engagement at Montblanc.“
Mario – Senior CRM Manager
Indulge your passion…
in analyzing, reporting, and providing insightful perspectives on CRM Client Activation activities (covering One-to-Many, One-to-One, eCRM, and Lead generation).
in collaborating closely with the CRM Campaign manager to take ownership of the test & learn calendar, thereby optimizing Client Journeys and Campaign approaches.
in implementing, managing, monitoring, and continuously optimizing the correct functioning of eCRM triggered communications and data capture mechanisms.
in supporting the Senior CRM Manager with the meticulous planning, localization, and flawless execution of CRC Clienteling activities.
in establishing robust platforms for sharing best practices, emerging trends, and valuable learnings across diverse markets, and in leading innovation by identifying and implementing cutting-edge industry benchmarks.
in setting up and diligently maintaining dedicated Client Activation dashboards, serving as the primary point of contact for Markets and both internal and external teams.
You'll have…
a degree in Business Administration, Economics, Marketing, or a comparable qualification
4+ years of experience in CRM, eCRM, and Client Marketing
a proactive, problem-solving, and hands-on attitude, driven by a passion for Client Experience and Retention
experience in managing projects with diverse stakeholders and agencies
strong analytical skills and a structured approach, with experience in exploring data (ideally Google Data Studio or Looker)
excellent presentation skills - you know how to make abstract and complex topics easy to understand and communicate your findings effectively
Proficiency in English, other languages are a plus
In a culture that…
has combined tradition with a pioneering spirit for over 100 years
extends its innovative approach far beyond product development
brings together individuality, enthusiasm and the joy of creativity
is cosmopolitan, vibrant and diverse
invites you to go above and beyond as part of a team
is willing to allow you to develop it, shape it and leave your mark on it
In return, you’ll get…
an international environment and good development opportunities
flexible working hours
site services such as: Canteen, on-site café and laundry service
company sports and other health programs
discounted Urban Sports membership
a subsidized ticket for local public transport (HVV-ProfiTicket)
an employee car park and free charging stations for electric vehicles
special conditions on Montblanc products and products from other Group brands
employee benefits portals
30 days' holiday
regular events for employees
various further training opportunities
In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.
Deutsche Zusammenfassung: Als Client Activation Manager treibst du die Kundenaktivierungsstrategie voran, indem du tiefgehende Erkenntnisse gewinnst und relevante Muster identifizierst. Zudem steuerst du die eCRM-Aktivitäten zur Steigerung des digitalen Umsatzes und bist verantwortlich für die Kundenaktivierungs-Dashboards.
We look forward to receiving your application and to meeting you! The HR-Team
Other facts
About Richemont
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold.
Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati.
Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
What you'll do
- The Client Activation Manager will analyze and report on CRM Client Activation activities while collaborating with the CRM Campaign manager to optimize Client Journeys. They will also manage eCRM communications and support Clienteling activities.
Ready to join Richemont?
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