About this role
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
HOW WILL YOU MAKE AN IMPACT:
Boutique Performance & Strategic Growth:
Drive sales, and strategic objectives, including P&L management.
Develop and track KPIs, implementing initiatives to boost sales, especially for high-end products.
Ensure strict adherence to Montblanc brand guidelines for visual merchandising and customer service.
Inspiring Team Leadership:
Lead, motivate, and develop a high-performing team focused on results and customer service.
Manage recruitment, training, and performance reviews for team members.
Ensure optimal staffing and coverage for all boutique operating hours.
Seamless Retail Operations:
Optimise stock, merchandising, and inventory management to maximise sell-through.
Collaborate with operations and logistics for efficient stock availability. Oversee till operations, IT systems, security, and maintenance for the boutique.
Exceptional Client Experience & Development:
Ensure impeccable customer service and memorable client experiences. Develop and implement CRM strategies and unique customer experiences with marketing teams.
Manage VIP client relationships and promote corporate gifting opportunities.
Oversee all client service and related topics.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Strong experience in a managerial position within a luxury environment Demonstrable strong leadership skills, with a proven ability to manage, support, and develop teams.
Exceptional client relationship management skills and experience in building client-centric and omnichannel-minded teams.
Strategic and analytical thinker, capable of making quick and efficient decisions.
A genuine passion for luxury products and the Montblanc brand
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
Initial screening call with Richemont Talent Team
1st Interview with the Retail Operations Manager & Clienteling Manager Final Interview with Brand Director
Other facts
About Richemont
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold.
Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati.
Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
What you'll do
- The Boutique Manager is responsible for driving sales and strategic objectives while ensuring adherence to brand guidelines. They will lead and develop a high-performing team, optimize retail operations, and enhance client experiences.
Ready to join Richemont?
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