Dental Patient Coordinator

Job DetailsLevel: EntryJob Location: Cary Family - Cary, NC 27518Position Type: Full-TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalPOSITION SUMMARY The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies.  KEY COMPETENCIES Welcoming/greeting patients with a welcoming, professional and polished demeanor Checking-in patients to ensure they have all the necessary information in the patient management software Collecting co-payments Checking-out patients Running and processing applicable reports Monitor office emails Utilizing RevenueWell for confirmations, communication with patients, and insurance requests Insurance Verification and pre-authorizations Closing out and ensuring that registers are balanced daily Completing next day router preparation Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.) Scheduling patients, filling same-day or next-day schedule as needed Monitoring and responding to office voicemails Support Office Manager with EOD process Escalating issues to Office Manager Other duties and responsibilities as assigned. QualificationsQUALIFICATIONS   To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.     Essential Requirements Must be present by 7:45 AM as business hours of operations is 8-5 PM Flexibility to be accessible before and after hours based on business need Passing of satisfactory credit check HS Diploma or higher Customer Service experience Ability to work in fast paced work environment and under pressure Ability to balance registers Strong communication skills Must exhibit ethical conduct & confidentiality High attention to detail and accuracy Strong computer skills Outstanding organization skills Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities. Dental or medical front desk experience preferred Language and Reasoning Abilities Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations