We are recruiting for a Warehouse Manager.  To manage, plan & organise all warehouse activities, including personnel, materials, inventory, stock control and TRW, SOP and customer contracts to ensure activities are planned according to priority and customer requirements.

The Warehouse Manager is the linchpin between operations and customer satisfaction, ensuring that the company delivers on promises efficiently, safely, and profitably.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success.  We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together.  Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

Main Duties:

• Support the Operations Manager in the day to day running of the Warehouse

• To manage, plan & organise all warehouse activities. Including personnel, materials, inventory, SOP and customer contracts to ensure activities are planned according to priority and customer requirements

• To ensure colleagues are trained across all warehouse activities, organising inductions, refresher training and ongoing development needs. Ensuring colleagues are multi skilled across contracts to allow for cover during absences and increase in capacity. Ensure succession plans are in place for key positions.

• Managing colleagues’ performance with reference towards customer SLA’s and KPI’s in alignment with the Rhenus Values. Adopting appropriate disciplinary, absence management, performance appraisal and performance improvement processes. Seeking support from HR as required.

• Provide weekly, monthly and ad-hoc management information regarding performance activity and budgets. Identifying improvements and cost savings to improve efficiencies.

• Monitor and improve H,S & E practices. Performing weekly and monthly audits, recording and acting upon near miss and application of corrective measures. Management of H,S&E accidents and incidents conducting investigations and completion of reporting procedures. Ensuring corrective actions are identified and applied and regular training is provided to all colleagues

• Communication with personnel – conducting shift briefings, delivering local and group policies, procedures and updates. Seeking feedback, supporting and recording of established incentives and appropriate resolutions. Provision of management information to the wider team

• Actively participate in continuous improvement projects, driving initiatives and monitoring outcomes

• Providing and improving high levels of customer service, acting as first point of contact. Attending customer meetings and providing ongoing reports of performance activities. Pro-actively reducing complaints and non-achievement of service levels, conducting investigations, and identifying resolutions.

• To continually assess and appraise branch performance and quality, ensuring appropriate KPI’s measures are in place.

• Lead and motivate the team to improve performance, customer service delivery and operating procedures

• Ensure ISO quality procedures are followed by all personnel. Providing regular training and communication to raise awareness. Participation in auditing activities.

• Ensure site security measures are maximised with strict controls on pedestrian and driver access

• Escalate customer/contract challenges to allow support through colleagues and managers

• Maintain and improve housekeeping standards

• Ensuring there is always a responsible shift member to open and close the building for every shift

This role profile is not exclusive, you have a responsibility to the remainder of the team, and they have to you, to ensure all department tasks are completed daily utilising a handover sheet.

Key Competencies:

• Demonstrates the ability to plan and organise activities and personnel, identifying priorities to meet and improve productivity targets, and customer SLA

• Good level of communication skills both written and verbal

• Good level of numeracy and literacy

• Good level of knowledge of Employment Law legislation, including employee relations, selection and recruitment, training and development and performance management

• Takes ownership, delegates effectively and supports the team to deliver excellent performance, meet and improve customer SLA’s

• Good level of budget management, understands costs of resources and activities, looks to identify cost savings and improve efficiencies

• Continuous improvement ethos, demonstrates the ability to identify where efficiencies can be maintained and improved, identifying cost savings where possible

• Good level of health and safety knowledge

• Able to work effectively as a manager, providing leadership and direction

Skills and Experiances:

• A minimum of one year’s previous warehouse experience as a supervisor or team leader

• Accuracy and attention to detail