Shift Pattern: Monday to Friday 06:00 - 1400 OR 14:00 - 22:00

Key Responsibilities:

• Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to 

• date 

• Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation 

• Maintain accurate records for inbound, outbound, and returned goods 

• Support shift managers and supervisors with daily operational reporting.

• Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and 

• despatches 

• Investigate and resolve stock discrepancies in line with agreed procedures 

• Assist with cycle counts and full stock takes, including reporting variances 

• Ensure data accuracy to meet customer and audit requirements 

• Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the 

• customer service team with responses 

• Provide timely and accurate information to customers in line with service level agreements (SLAs) 

• Escalate issues or risks that may impact service or accuracy. 

• Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities 

• Ensure all despatch documentation is completed accurately and on time 

• Support proof of delivery (POD) tracking and query resolution.

• Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations 

• Support compliance with Health & Safety, and quality standards 

• Always maintain audit-ready records. 

• Accuracy of system data and documentation 

• Timeliness of order and stock updates 

• Stock variance and investigation closure 

• Customer service responsiveness and quality

• Strong attention to detail and accuracy 

• Good organisational and time management skills 

• Ability to prioritise tasks in a fast-paced environment 

• Confident communicator, both written and verbal 

• Strong IT skills, including Microsoft Excel and warehouse systems 

• Problem-solving mindset with a proactive approach 

• Area of Responsibility: Compliance, Health & Safety 

• Previous experience in a warehouse, logistics, or 3PL environment (preferred) 

• Understanding of warehouse processes including goods-in, picking, packing, and despatch 

• Experience using a Warehouse Management System (WMS) is highly desirable 

• Familiarity with KPIs, SLAs, and customer-focused operations 

• GCSEs (or equivalent) in English and Maths 

• Additional qualifications in logistics, administration, or supply chain (desirable). 

• Reliable and dependable 

• Team player with a flexible attitude 

• Calm under pressure 

• Professional and customer focused.