Summary
Location
Fort Smith
Type
full-time
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About this role
The Customer Experience Representative II is responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Additional responsibilities include data entry and project scheduling for manufacturing.
This position will serve our Air Conditioning Division, located in Fort Smith, AR.
- Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
- Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
- Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
- Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability
Other facts
About Rheem Manufacturing Company
Leading Global Producer of Efficient Heating, Cooling & Water Heating Products
Respected For Reliability, Rheem is an industry leader for total heating, cooling and water heating solutions. In fact, Rheem is one of the few global brands with product offerings covering residential and commercial heating, cooling, conventional and hybrid storage-style water heaters, tankless water heaters, solar water heating systems, hydronic and geothermal systems, indoor air quality accessories, and replacement parts for all categories – making Rheem a one-stop Air and Water comfort solutions provider.
All Rheem products meet or exceed rigorous industry and regulatory standards for quality, reliability, efficiency, and air & water quality. From design and fabrication to finished product assembly, each phase in the manufacturing process is rigorously monitored and measured to ensure the highest quality , durability and operating excellence. Rheem products are routinely tested and certified by various government and third-party testing labs to ensure quality standards.
Rheem is headquartered in Atlanta, Georgia. It manufactures in Fort Smith, Arkansas; Montgomery, Alabama; Oxnard, California, Minnesota & Mexico. All manufacturing facilities are ISO 9001 certified. Rheem operates a state-of-the-art Parts Distribution center in Randleman, NC and distribution facilities throughout the US and in Brampton, Ontario, Canada. Rheem also has an international presence in countries such as Middle East & Africa, New Zealand, Argentina, Australia, Canada, Mexico, Brazil, China and Singapore.
In 1988, Rheem became a wholly owned subsidiary of Paloma Industries of Nagoya, Japan, the world's largest producer of gas appliances.
What you'll do
- The Customer Experience Representative II is responsible for providing effective customer service for internal and external customers and outside sales staff. Additional responsibilities include data entry and project scheduling for manufacturing.
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