Outlet Store Leader
full-time•Cleveland
About this role
RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.
RH is seeking an Outlet Store Leader to provide strategic and operational leadership across all aspects of the business, developing and empowering cross-functional teams to deliver unexpected and extraordinary customer experiences. The ideal candidate will be a visionary leader with a passion for inspiring teams, a commitment to Quality, and the skill to execute with precision in a dynamic, fast-paced environment. This role sets the strategy, drives execution, and creates a high-energy culture where teams are empowered to do the right thing.
YOUR RESPONSIBILITIES
- Lead, coach, and inspire teams to create a positive, dynamic, and performance-driven culture
- Foster a People First environment by proactively addressing team needs, removing obstacles, and partnering with Field Leadership and the People Team to support growth, performance, and well-being
- Guide all aspects of Team Member lifecycle decisions, from hiring and development to performance management and career transitions, in partnership with Field Leadership and the People Team.
- Ensure visual presentation aligns with brand standards and supports the Outlet vision for quality, safety, and operational excellence
- Champion profit protection across risk management, security, cash controls, inventory management, and internal audits
- Identify, analyze, and communicate business opportunities to drive extraordinary results
- Support, implement, provide follow-up and feedback for all initiatives and rollouts as the business shifts and changes
- Represent the RH brand with integrity, professionalism, and personal presentation
- 5+ years of leadership experience in retail, preferably in home furnishings
- Strong leadership and communications skills, with the ability to inspire and guide our Team Members
- Exceptional analytical, problem-solving and decision-making skills
- Commitment to Quality with meticulous attention to detail
- Proficiency with Mac operating systems, iOS devices, Microsoft Office and Google applications
- Travel periodically, including extended trips as needed
- Flexibility to work a dynamic schedule across all operational hours
PHYSICAL REQUIREMENTS
- Lift and move items up to 50 lbs, using proper equipment and safety techniques
- Maneuver throughout the sales floor and stockroom
- Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Other facts
Tech stack
Leadership,Communication,Analytical Skills,Problem-Solving,Decision-Making,Attention to Detail,Team Development,Operational Excellence,Risk Management,Customer Experience,Visual Presentation,Performance Management,Inventory Management,Cash Controls,Strategic Planning,Dynamic Environment
About RH Restoration Hardware
WE’RE LOOKING FOR A FEW GOOD PEOPLE WHO DON’T KNOW WHAT CAN’T BE DONE
Some look for a job, others seek opportunity.
Opportunities to do something extraordinary, remarkable and amazing.
Something that hasn’t been seen before, because it hasn’t been done before.
Something out there, in the uncharted waters, at the highest altitudes, where the air gets thin, and the odds get slim. Where the map is your imagination, your compass is your values, and you are driven by your vision.
Opportunities that lie beyond the edge of impossible, that you make possible.
Opportunities that bewilder others to ask, “Who does that?”
Outcomes that embolden us to respond, “We do.”
Explore our current opportunities at www.RH.com/careers.
What you'll do
- Lead and inspire teams to create a positive and performance-driven culture while ensuring operational excellence. Identify business opportunities and support initiatives to drive extraordinary results.
Ready to join RH Restoration Hardware?
Take the next step in your career journey
Frequently Asked Questions
What does a Outlet Store Leader do at RH Restoration Hardware?
As a Outlet Store Leader at RH Restoration Hardware, you will: lead and inspire teams to create a positive and performance-driven culture while ensuring operational excellence. Identify business opportunities and support initiatives to drive extraordinary results..
Why join RH Restoration Hardware as a Outlet Store Leader?
RH Restoration Hardware is a leading Design Services company.
Is the Outlet Store Leader position at RH Restoration Hardware remote?
The Outlet Store Leader position at RH Restoration Hardware is based in Cleveland, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Outlet Store Leader position at RH Restoration Hardware?
You can apply for the Outlet Store Leader position at RH Restoration Hardware directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about RH Restoration Hardware on their website.