About this role
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication. You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Ensure an unmatched, world-class customer experience during each step of the scheduling process
- Fielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment
- Act with a sense of urgency to provide in the moment solutions for complex customer scenarios
- Collaborate with internal and external partners to resolve customer challenges
- Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures
OUR REQUIREMENTS
- Customer service experience preferred
- Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectations
- Strong technical aptitude and comfort navigating across multiple systems
- Resilient and able to excel under pressure; resourceful and creative problem solver
- Proactive, organized and detail-oriented
- Communicate effectively; strong listening, verbal, and written skills
- Ability to work a flexible schedule including evenings, weekends and mandatory overtime as needed
- Must pass a background check
PHYSICAL REQUIREMENTS
- Sit and stand for an extended period of time
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Other facts
About RH Restoration Hardware
WE’RE LOOKING FOR A FEW GOOD PEOPLE WHO DON’T KNOW WHAT CAN’T BE DONE
Some look for a job, others seek opportunity.
Opportunities to do something extraordinary, remarkable and amazing.
Something that hasn’t been seen before, because it hasn’t been done before.
Something out there, in the uncharted waters, at the highest altitudes, where the air gets thin, and the odds get slim. Where the map is your imagination, your compass is your values, and you are driven by your vision.
Opportunities that lie beyond the edge of impossible, that you make possible.
Opportunities that bewilder others to ask, “Who does that?”
Outcomes that embolden us to respond, “We do.”
Explore our current opportunities at www.RH.com/careers.
What you'll do
- The Scheduling Associate will represent the RH brand by facilitating an elevated delivery experience and providing luxury service through exceptional communication. Responsibilities include scheduling home delivery appointments and resolving customer challenges.
Ready to join RH Restoration Hardware?
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