Intake/Staffing Coordinator (Healthcare)
full-time•Durban
About this role
Job Opening: Intake/Staffing Coordinator (Healthcare)
Location: South Africa (Remote – US Hours)
Type: Full-Time, Work from Home
Hours: Monday to Friday: 9am- 5pm (US Hours)
Pay: Monthly Salary
Responsibilities:
As part of a collaborative team, you will guide individuals and families through a structured onboarding process while ensuring smooth coordination between clients and internal teams. This role involves client intake, documentation handling, CRM tracking, and staffing support — all within a structured system of tools and processes.
Client Intake & Support
- Serve as the first point of contact for incoming client inquiries via phone, email, or web forms
- Conduct structured intake calls, collecting relevant client information and documents
- Guide clients through the onboarding process with professionalism and empathy
- Clearly explain next steps to ensure clients feel supported and informed
- Track client progress through all intake and onboarding stages
Administrative & CRM Management
- Accurately enter and update client information in the CRM (Zoho)
- Monitor task lists to ensure all documentation is received and complete
- Maintain accuracy, confidentiality, and compliance in all data handling
- Provide internal teams with up-to-date client profiles and information
Staffing Support
- Assist with identifying available professionals for open cases using internal mapping tools
- Match professionals to cases based on schedule, location, and certification status
- Conduct outreach via approved templates (calls and text messages)
- Track offers, confirmations, and matches within the CRM and staffing sheets
- Support onboarding coordination by ensuring staffing documentation is complete
Must-Have
- Based in Durban or North Coast, KZN
- Comfortable with remote work, with availability for weekly in-person team collaboration
- Excellent spoken and written English communication skills
- Strong organizational skills and attention to detail
- Tech-savvy, with the ability to quickly learn new systems (CRM, communication platforms)
- Fluent or neutral English accent
- Reliable internet and backup power
Nice-to-Have
- Prior experience in client coordination, customer service, or administrative support
- Familiarity with CRM platforms (e.g., Zoho, Salesforce, HubSpot)
- Background in onboarding or staffing support
What We Offer
- Full-time, stable remote opportunity
- Set weekday schedule aligned with U.S. business hours
- Supportive and collaborative team environment
- Comprehensive training on tools, platforms, and process
What you'll do
- The Intake/Staffing Coordinator will guide clients through the onboarding process and ensure smooth coordination between clients and internal teams. Responsibilities include client intake, documentation handling, CRM tracking, and staffing support.
About ReWorks Solutions
At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results.
Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs.
Why Choose Us?
✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements.
✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency.
✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team.
✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business.
✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals.
Let’s Build Your Dream Team!
Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.
Ready to join ReWorks Solutions?
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Frequently Asked Questions
What does a Intake/Staffing Coordinator (Healthcare) do at ReWorks Solutions?
As a Intake/Staffing Coordinator (Healthcare) at ReWorks Solutions, you will: the Intake/Staffing Coordinator will guide clients through the onboarding process and ensure smooth coordination between clients and internal teams. Responsibilities include client intake, documentation handling, CRM tracking, and staffing support..
Is the Intake/Staffing Coordinator (Healthcare) position at ReWorks Solutions remote?
The Intake/Staffing Coordinator (Healthcare) position at ReWorks Solutions is based in Durban, KwaZulu-Natal, South Africa. Contact the company through Clera for specific work arrangement details.
How do I apply for the Intake/Staffing Coordinator (Healthcare) position at ReWorks Solutions?
You can apply for the Intake/Staffing Coordinator (Healthcare) position at ReWorks Solutions directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.