Customer Onboarding Specialist
full-time•South Africa
About this role
Job Opening: Onboarding Specialist
Location: South Africa (Remote)
Hours: Monday to Friday (9-5 EST)
Pay: Monthly Salary
Overview:
We are seeking a proactive and organized Onboarding Specialist to guide new clients through a smooth and effective onboarding process. The ideal candidate has experience in onboarding, training, customer service, or other client-facing roles and is confident facilitating virtual walkthroughs, managing schedules, and supporting clients with new software.
Key Responsibilities:
- Lead all onboarding calls once platform configuration is complete.
- Conduct initial system walk-throughs and follow-up training sessions covering schedules, workflows, and key features.
- Monitor client activity to ensure adoption, understanding, and correct usage.
- Host app rollout sessions and assist staff with mobile app setup and activation.
- Conduct a 1-week follow-up check-in to provide additional support and reinforce adoption.
- Maintain detailed notes, track client progress, and ensure all onboarding milestones are completed.
- Transition the account to the Client Success team once onboarding objectives are successfully met.
- Communicate clearly and consistently with clients and internal teams throughout the onboarding process.
Requirements & Skills:
- Experience in onboarding, training, customer service, or client-facing support roles.
- Ability to conduct virtual training sessions, product demos, and platform walkthroughs.
- Strong schedule management and administrative coordination skills.
- Highly organized and detail-oriented; able to track data, tasks, and deadlines accurately.
- Clear and professional communicator who can explain processes simply.
- Patient, supportive, and client-centered, capable of assisting clients at all learning levels.
- Proactive problem-solver who follows up and addresses challenges early.
- Comfortable using technology and teaching software tools to clients.
- Strong team player with a positive, solution-oriented attitude.
What you'll do
- The Onboarding Specialist will lead onboarding calls and conduct system walk-throughs and training sessions for new clients. They will monitor client activity, assist with app setup, and ensure all onboarding milestones are completed.
About ReWorks Solutions
At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results.
Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs.
Why Choose Us?
✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements.
✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency.
✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team.
✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business.
✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals.
Let’s Build Your Dream Team!
Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.
Ready to join ReWorks Solutions?
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Frequently Asked Questions
What does a Customer Onboarding Specialist do at ReWorks Solutions?
As a Customer Onboarding Specialist at ReWorks Solutions, you will: the Onboarding Specialist will lead onboarding calls and conduct system walk-throughs and training sessions for new clients. They will monitor client activity, assist with app setup, and ensure all onboarding milestones are completed..
Is the Customer Onboarding Specialist position at ReWorks Solutions remote?
The Customer Onboarding Specialist position at ReWorks Solutions is based in South Africa, South Africa. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Onboarding Specialist position at ReWorks Solutions?
You can apply for the Customer Onboarding Specialist position at ReWorks Solutions directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.