Who are we? 

Retailors is a leading and rapidly expanding retailer, specializing in the sports and athleisure segment. We are proud to be a global partner of choice for operating Nike retail locations in Canada, Europe, Australia, New Zealand, and Israel. Additionally, Fox Group Canada is significantly expanding its business portfolio in Canada, and the role of the Head Coach is pivotal in leading the future of Nike Retail Stores within the company. 

Are you Ready?

The Head Coach’s mission is to ensure the success of the store by hiring, training, and developing a high performing, customer-centric team who are brand passionate and love to win.  As a luxury brand retailer, you ensure a premium consumer experience; and you create a ‘great place to work’ for all employees where contributions are valued and recognized.  You are responsible for the achievement of all business metrics (sales, labor, staffing, expense management) for your store. 

Here is some of what you’ll do: 

Business and Sales Performance: 

• Sales Budget Achievement 

• Support all department teams in every capacity to achieve budget. 

• Analyze and monitor store KPIs daily, weekly, and monthly to implement action plans to achieve target KPIs. 

• Develop a business plan and coordinate execution and implementation cross-functionally with each department's support. 

• Communicate business plans and strategies to the Director of Retail Operations and GM of Canada 

• Identify opportunities to improve performance. Work with home office partners to develop strategies to raise performance. 

• Maximize sales by category. 

• Analyze performance by category and partner with the Merchandising team to validate the action plan to drive performance. 

People & Leadership 

• Lead and coach each direct report to perform at their highest potential. 

• Accountable for the growth and development of direct reports to succession them for next-level roles 

• Continuously monitor the execution of Retailors selling techniques to achieve the best quantitative and qualitative business results (i.e mystery shops) 

• Constantly coach the sales team on how to deliver a premium shopping experience, observing the sales floor and providing feedback accordingly 

• Attract, motivate & retain staff. 

• Work together with Talent Acquisition in recruiting members according to the brand vision and image 

• Manage performance review and development plans for all direct reports. Address performance issues and create development plans. 

• Develop a team structure that facilitates and maximizes individual and team performance. 

• Staff optimization vs business need 

• Approve and monitor store schedules, ensuring adherence to handbook policies, including blackout dates & overtime rules. 

Store Operations: 

• Excellence in Store Experience and Image 

• Guarantee the implementation of the VM guidelines by brand standards 

• Ensure retail operations procedures and best practices are being adhered to 

• Well-versed in the Process and Procedure Manual 

• Partner with the Director of Retail Operations to ensure adherence to loss prevention policies and procedures and proactively identify trends that support achieving all inventory goals. 

• Remain up to date on all policies and procedures in the Employee Policy Manual 

Here’s what we’re looking for: 

• Minimum five years of Retail leadership experience in a multi-department management role  

• Proven business, communication, interpersonal, and customer service skills 

• Self-motivated and able to work well under pressure and meet or exceed deadlines with minimal supervision. 

• Ability to inspire and motivate teams and advocate and lead teams through change. 

• Ability to adapt to a fast-paced, changing retail environment 

• Must work retail hours – Weekdays and Weekends, Evenings & Holidays 

• Knowledge of Microsoft Office programs: Excel, Word, PowerPoint, and ability to acquire some expertise in Store operation applications (Bamboo HR, Connecteam) 

Retailors (Fox Group) is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. 

We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted