People & Culture Executive

Location: Kuala Lumpur, Malaysia

Role: People Operations Executive

Department: HR

Mode: Full-time role

About Respond.io

Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

This role plays a key part in delivering a positive employee experience across the full employee lifecycle. You’ll be a part of people operations, including onboarding and offboarding, employee engagement initiatives, and day-to-day HR processes, while also supporting recruitment activities such as screening, interview coordination, and hiring documentation when required.

Responsibilities

• Own and run employee engagement initiatives while acting as the first point of contact to ensure a positive day-to-day employee experience.
• Manage end-to-end onboarding and offboarding processes, including orientations and onboarding programs, to ensure employees feel welcomed, well-informed, and supported from day one through exit.
• Handle core HR operations including HRIS accuracy, employee records, contracts, letters, and compliance with employment laws and regulations.
• Manage HRDC matters including training grant applications, claims, reporting, and compliance to ensure accurate and timely submissions.
• Support recruitment activities when required, including screening, interview coordination, candidate communication, and hiring documentation.

Qualifications

• 2+ years of experience in handling similar task or in general people operations
• Proven ability to excel well as an individual contributor in similar role scope
• A hands-on HR professional who combines strong execution with sharp thinking, continuous improvement, and a growth-oriented mindset.
• Strong project management skills, with the ability to plan, prioritise, and deliver HR initiatives on time while coordinating across stakeholders.
• Demonstrates the ability to quickly adjust to changes and challenges in a dynamic environment, maintaining composure and a strategic focus under pressure.
• Makes informed, ethical decisions that balance the needs of various stakeholders, while managing sensitive information with the utmost confidentiality and professionalism.
• Possesses excellent verbal and written communication skills, capable of engaging diverse audiences and facilitating open dialogue, while building and maintaining positive relationships across all levels of the organization.
• Meticulous in managing details with exceptional ability to prioritize and organize multiple tasks and projects simultaneously, ensuring precision and effectiveness in execution.
• Demonstrates a high level of understanding and sensitivity to individual employee needs, fostering an inclusive and supportive workplace environment.
• Experience in employee engagement initiatives (e.g. surveys, activities, or culture programs) will be an added advantages.

Here’s what’s in it for you

• A high-impact role leading AI search innovation in a scaling global SaaS company.
• Close collaboration with senior Marketing leadership and direct exposure to strategic decision-making.
• Significant opportunity for growth, ownership, and influence as AI-driven discovery continues to expand.
• A fast-paced, intellectually stimulating environment that values and rewards proactive thinking and experimentation.
• Competitive compensation package.
• Medical allowance to support your health and wellbeing.
• Flexible working environment and working hours that support sustainable performance.