About this role
Core Duties, Responsibilities and Essential Functions
- Provide excellent customer service to callers and visitors courteously, timely and efficiently.
- Return all calls and emails within 24 hours.
- Handle more than one phone call at a time, by expediting or placing 1st caller on a brief hold while answering the 2nd call.
- Transfers all voice mail messages to the appropriate party at least 3x per day.
- Open and distribute mail by the end of each workday. Ensure incoming courier bag is emptied in the morning and evening courier bag is ready to go by 5pm each day. Switch name on bag.
- Contact team members if they have packages or boxes at reception to pick up each day.
- Notify Executive Assistant when certified mail is delivered.
- Sort, date stamp and distribute return mail every day.
- Check and log fax every hour.
- Replenish coffee supplies in the kitchen and large conference room at least 1x per day.
- Replenish beverages in the large conference room refrigerator every morning.
- Fill, run and empty the dishwasher as needed and maintain a neat, orderly kitchen. Make sure that no dirty dishes are left in the sink.
- Take all garbage from the kitchen to the dumpster at the end of each day.
- Clean the refrigerator as needed but no less than once a month.
- Utilize system Call Log and the Community Information app.
- Function as the “gatekeepers” by routing call to appropriate party.
- Report emergencies to immediately to manager.
- Assist with mail-outs or other duties that may arise from time to time.
- Must be able to work under pressure, meet deadlines, and provide exemplary customer service.
- Ability to perform the essential job functions safely and successfully with internal procedures and company policies as well as all related employee handbooks and training/safety manuals.
- Maintain regular, punctual attendance consistent with company policies & practices and remain stationary at front desk unless performing specific designated tasks.
- Lift and carry up to 20 pounds.
- Must have oral and written comprehension along with speech clarity and recognition.
- Ability to effectively use computers, telephones, and computer programs/systems.
Other facts
About Resource Property Management
Welcome to Resource Property Management where we believe our commitment to meeting the needs of your community is unequaled in the industry.
Resource Property Management has earned the coveted Accredited Association Management Company (AAMC) designation through the Community Associations Institute (CAI) which both recognizes and requires excellence in all areas of community association and financial management. Only 144 companies nationwide have achieved this prestigious designation.
Accreditation ensures:
Knowledge – An Accredited Association Management Company has achieved a specialized level of commitment and expertise in the industry.
Experience – Associations benefit from the experience and collective resources of a highly trained and knowledgeable staff.
Integrity – Enhanced financial safeguards and reporting standards. As an Accredited Association Management Company, we are committed to upholding the highest ethical standards.
Commitment – Accreditation requires years of dedication to education and a higher standard of service.
At Resource Property Management, education is key. We are committed to providing timely and on-going education to our staff and community leaders alike. Regular in-house educational sessions and state required continuing education opportunities are provided for our management team. Periodic educational seminars with industry recognized experts are provided for our communities.
What you'll do
- The Front Desk Receptionist is responsible for providing excellent customer service to callers and visitors, managing phone calls, and handling mail and packages. Additional duties include maintaining the kitchen area and assisting with various administrative tasks.
Ready to join Resource Property Management?
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