Job Responsibilities

The Slot Floor Manager is responsible for implementing gaming department policies and procedures as directed by the Slot Manager.

Essential Duties and Responsibilities

• Safeguard assets of the company and ensures positive guest relations through the communication and proper utilization of procedures and controls in concert with the operations staff.
• Assign work and responsibilities, overseeing Gaming Operations and managing the gaming floor staff on their respective shifts to ensure that the work group operates at maximum efficiency.
• Oversee the employees and ensures the Slot Operations and technical employees provide friendly and efficient service to internal and external guests.
• Supervise, lead and direct Slot Operations staff ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures.
• Supervise subordinate gaming professionals, performing activities such as hiring, training, assigning work, evaluating performance, and administers disciplinary actions.
• Ensure employees are trained to work safely and efficiently within current regulatory guidelines.
• Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs.
• Prepare, maintain, and submit essential paperwork and reports.
• Ensure the guests are being provided with superior customer service.
• Oversee all processes pertaining to emergency drop management and cash box reconciliation.
• Monitor and report risk and safety concerns to ensure a safe environment for both employees and guests.
• Develop plans based on employee feedback in all areas of the operation to continually.
• Improve efficiencies in process management.
• Issue complimentary services per internal control authorizations.
• Approve slot machine payoffs in assigned area and key over Slot Jackpots.
• Maintain a working knowledge of the property, and current and upcoming special events.
• Research and investigate incidents documenting findings in professional manner.
• Arrange and participate in meetings, conferences, and project team activities.
• Stay informed of current industry trends. Attend periodic meetings and training sessions.
• Perform other duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request. Must have the ability to maintain discretion and confidentiality Ability to analyze situations in a calm and rational manner and render an appropriate decision.

Work Environment:

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations
• Bachelor’s Degree in Hospitality or closely related field and three (3) years’ experience in a Management position
  • OR Seven (7) years’ experience in a Management position
  • OR Five (5) years’ experience in a Management position within Resorts World
• Eight (8) years’ related performance technicality work experience
• Demonstrated a working knowledge of state gaming regulations pertaining to casino operations

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.

Pay Transparency: