Summary
Location
Oldham
Type
full-time
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About this role
ADI is the leading global wholesale distributor of security, AV, and low‑voltage products. With more than 25 years in the industry, ADI has grown into a multi‑billion‑dollar distributor with over 200 offices across 20 countries. Our extensive global footprint, strong supplier partnerships, and unwavering commitment to customer service enable us to deliver a comprehensive range of products and solutions to our customers worldwide.
To continue meeting the high standards our customers expect, we now have an opportunity for a Technical Desk‑based Account Manager to join our Key Accounts Internal Support team based in Oldham, Manchester. This role is essential in supporting our Key Account customers by providing exceptional technical expertise, first‑class customer service, and strong commercial awareness.
OverviewWe are seeking a knowledgeable, proactive, and customer‑focused Technical Desk‑based Account Manager to join our organisation. In this role, you will support and manage B2B client accounts within the electronic security distribution sector, offering technical guidance, resolving product‑related challenges, and ensuring a seamless customer experience. You will act as the technical liaison between customers and internal teams, fostering long‑term relationships built on trust, expertise, and service excellence.
Key Responsibilities- Serve as the primary technical point of contact for designated client accounts.
- Provide expert guidance on the selection, installation, configuration, and integration of electronic security products, including CCTV, alarms, access control, and related systems.
- Support customers by troubleshooting technical issues and delivering timely, practical solutions.
- Ensure consistently high levels of customer satisfaction through effective communication and responsive support.
- Collaborate closely with sales, technical support, and product teams to address customer requirements and resolve issues efficiently.
- Conduct technical and project analysis in partnership with customers, ensuring accuracy and feasibility.
- Assist in preparing technical documentation, quotes, proposals, and solution recommendations.
- Maintain detailed and accurate records of customer interactions, technical queries, and resolutions within CRM tools.
- Stay up to date with new products, emerging technologies, industry trends, and relevant security standards.
- Proven experience in electronic security systems, technical support, or B2B account management.
- Strong technical knowledge of security hardware and system architectures (CCTV, IP networks, alarms, access control, etc.).
- Excellent communication and interpersonal skills, with the ability to simplify complex technical information.
- Ability to analyse technical problems and deliver effective, customer‑centric solutions.
- Strong organisational and problem‑solving capabilities with attention to detail.
- Bachelor’s degree in Electronics, IT, Engineering, or a related field is preferred.
- Knowledge of industry standards and certifications (e.g., IP CCTV, access control, alarm systems) is advantageous.
- Hybrid working model
- Competitive salary
- Opportunity to progress within a global business
- Excellent career development opportunities
- On‑site gym
#LI-KM1
#LI-HYBRID
Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Other facts
About Resideo
At Resideo, we help you protect what matters most by creating technology and smart solutions that integrate seamlessly into your life. Our house of brands includes First Alert®’s smoke detectors, Honeywell Home’s smart thermostats, our ADI Global Distribution Business, and more to connect your entire home.
We pride ourselves on our commitment to quality, innovation, and customer satisfaction, backed by a legacy of over 100 years in the industry.
Resideo was recognized by Forbes Magazine on two of its most prestigious corporate rankings: the 2026 Most Trusted Companies and Best Companies in America lists. Thank you to every member of our team for helping Resideo pioneer what’s possible.
#WeAreResideo
What you'll do
- The Technical Desk-based Account Manager serves as the primary technical point of contact for designated client accounts, providing expert guidance and troubleshooting support. They collaborate with internal teams to ensure customer satisfaction and maintain detailed records of interactions.
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