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Technical Sales Operations Manager
full-time•Jüri alevik
About this role
Overview
The Technical Sales Operations Manager is the commercial-technical bridge for capital equipment sales in the biologics market. This role owns the quote to PO process, drives proposal quality and timeliness, and translates product configurations into accurate sales outputs. Partnering with SMEs (mechanical, process, automation, software), Quality, Product Management, and business leaders, the manager ensures compliance, customer ready proposals and seamless handoff to delivery teams.
Responsibilities
- Sales Process Ownership: Maintain and govern the end-to-end quote → PO workflow, including price lists, quote templates, and configuration rules; train sales teams on changes.
- Proposal & RFP Management: Review URS/RFPs, coordinate exceptions and clarifications with SMEs, and ensure all submission deadlines are met.
- Technical & Quality Support: Provide first line responses to standard URS technical questions; collaborate with Quality on product contact materials and USP/quality claims for consumables; keep technical files current.
- Commercial Governance: Work with business leaders on non-standard approvals and pricing; ensure margin discipline and compliance with approval matrices.
- Product Configuration Translation: Partner with Product Management to convert standard options and configurations into clear, accurate quotes.
- Handoff to Execution: Upon PO, facilitate transition to Customer Service, Manufacturing, and Project Management, ensure scope, options, and deliverables are fully documented.
- Continuous Improvement: Identify process/tooling gaps (CPQ, templates, checklists); drive updates that increase speed, accuracy, and compliance.
- Market & Technical Proficiency: Build working knowledge of downstream equipment (Chromatography, TFF) to self-reliantly address common specification queries and escalate complex items appropriately.
- Maintain Key Performance Indicators (KPIs), Quote Accuracy, OnTime Proposal Submission, pipeline Win Rate on Qualified Opportunities
Qualifications
- Technical aptitude (bioprocessing is a plus – Chromatography, TFF)
- Ownership of quote-to-PO process and pricing tools
- RFP and proposal management with deadline adherence
- Cross-functional collaboration with SMEs, Quality, and Product Management
- Strong communication and customer-facing skills
- Problem-solving and decision-making under minimal supervision
- Attention to detail and data/document accuracy
- Time management and ability to prioritize multiple projects
What you'll do
- The Technical Sales Operations Manager oversees the quote to PO process, ensuring proposal quality and compliance while collaborating with various teams. They also facilitate the transition to execution teams upon receiving a purchase order.
About Repligen
FRAUD ALERT: Please take note that it has come to our attention that individuals purporting to work for Repligen are reaching out to prospective job applicants using fraudulent email addresses. All legitimate communications from Repligen will be sent from an individual with an email address ending in @repligen.com. If you have any concerns that a communication may be fraudulent and you would like to confirm whether it is, you may email [email protected] and someone will respond.
Repligen is a bioprocessing-focused life sciences company bringing over 40 years of expertise and innovation to our customers. We are inspiring advances in bioprocessing through the development and commercialization of high-value products and flexible solutions that address critical steps in the production of biologic drugs, principally monoclonal antibodies.
Repligen headquarters is in Waltham, Massachusetts and our manufacturing facilities are located around the world. We market our products globally through a direct commercial organization in the U.S., Europe and Asia, as well as through strategic partners in select markets.
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Frequently Asked Questions
What does a Technical Sales Operations Manager do at Repligen?
As a Technical Sales Operations Manager at Repligen, you will: the Technical Sales Operations Manager oversees the quote to PO process, ensuring proposal quality and compliance while collaborating with various teams. They also facilitate the transition to execution teams upon receiving a purchase order..
Is the Technical Sales Operations Manager position at Repligen remote?
The Technical Sales Operations Manager position at Repligen is based in Jüri alevik, Estonia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Sales Operations Manager position at Repligen?
You can apply for the Technical Sales Operations Manager position at Repligendirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.