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Customer Service Superhero (Cape Optional, Empathy Essential)
full-timeSydney

Summary

Location

Sydney

Type

full-time

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About this role

We’re not here to sugarcoat it — we do the dirty work. Quite literally.
Pest control and hygiene services aren’t exactly “glamorous”, but they’re vital — and so are the people behind them.

That’s where you come in.

💬 What You’ll Actually Be Doing:

  • Talking to real people with real problems (think: pests, washroom essentials, and more).
  • Solving problems in a professional manner — calmly, kindly, and quickly.
  • Turning a customer complaint into a moment of loyalty.
  • Teaming up with our frontline heroes (technicians, service staff, ops teams) to get things DONE.

👀 What We’re Looking For:

  • A natural communicator who listens before they speak.
  • Unshakeable under pressure and good at multitasking.
  • You love helping people, and you do it with heart.
  • Bonus points if you’ve wrangled multiple databases, word, excel and email
  • You don’t just tick boxes — you care about what happens next.

🏆 What You’ll Get:

  • A real career path — we invest in our people, no fluff.
  • Global stability with a good culture and good vibe.
  • Competitive salary, benefits, and plenty of support.
  • The kind of job you’ll be proud to tell your friends and family about.

🧼 Who We Are:

Rentokil Initial is an FTSE 100 company and global leader in services that make homes, schools, and businesses safer and cleaner. From pest control to hygiene and workwear, our purpose is clear: we protect people and enhance lives — including yours.

Other facts

Tech stack
Communication,Problem Solving,Multitasking,Empathy,Database Management,Microsoft Word,Microsoft Excel,Email Management

About Rentokil Initial

Ambius is the market leader in creating enhanced commercial spaces. With over 50 years of experience, our experts have a deep understanding of the ambient environment’s impact on brand reputation. By incorporating plants into your design in the right way you can maximize the human potential of your workspace and set your business apart.

Through interior and exterior plant displays, living green walls, flowers, replica foliage, Christmas trees and decorations, holiday décor, and scenting solutions, we design, install, and service consistently superior experiences for the built environment.

We are trusted by our customers who value our consultative approach, architectural understanding, our knowledge of design and sensory marketing, and the level of wellbeing benefits our solutions provide. We believe an Ambius experience can stimulate people’s senses that inspire ideas, improve health and lift moods.

Ultimately, we are driven to enhance lives and create world-class experiences for commercial spaces.

Ambius services include:
• Interior landscaping
• Living green walls
• Premium scenting
• Holiday décor
• Floral and blooming programs

Team size: 1,001-5,000 employees
LinkedIn: Visit
Industry: Facilities Services
Founding Year: 1925

What you'll do

  • You will be talking to customers about their pest control and hygiene issues and solving their problems in a professional manner. Additionally, you will collaborate with technicians and service staff to ensure customer satisfaction.

Ready to join Rentokil Initial?

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Frequently Asked Questions

What does a Customer Service Superhero (Cape Optional, Empathy Essential) do at Rentokil Initial?

As a Customer Service Superhero (Cape Optional, Empathy Essential) at Rentokil Initial, you will: you will be talking to customers about their pest control and hygiene issues and solving their problems in a professional manner. Additionally, you will collaborate with technicians and service staff to ensure customer satisfaction..

Why join Rentokil Initial as a Customer Service Superhero (Cape Optional, Empathy Essential)?

Rentokil Initial is a leading Facilities Services company.

Is the Customer Service Superhero (Cape Optional, Empathy Essential) position at Rentokil Initial remote?

The Customer Service Superhero (Cape Optional, Empathy Essential) position at Rentokil Initial is based in Sydney, New South Wales, Australia. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Service Superhero (Cape Optional, Empathy Essential) position at Rentokil Initial?

You can apply for the Customer Service Superhero (Cape Optional, Empathy Essential) position at Rentokil Initial directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Rentokil Initial on their website.