About this role
To provide professional and quality administrative support to the branch operations team, rendering effective and accurate maintenance of customer records, on time reports and any administration related processes and customer requests/queries as and when required.
KEY WORK OUTPUTS & ACCOUNTABILITIES
- Zoning, routing and planning of contract and job work
- Complete daily, weekly and monthly iCABS housekeeping as required to ensure that planning and routing systems operate at optimum level
- Liaise with customers to book initial and subsequent treatments and installations
- Ensure that all work is completed every month and manage catch up of visits
- Run various iCABS service reports in order to assist the supervisor in monitoring technicians productivity and the state of service
- Maintain data in the system ensuring that it is accurate and up to date
- Check technicians daily worksheets and manually enter any visits not entered via the PDA
- Monitor productivity daily
- Monthly card audit
- Maintain filing system for service cards and work lists
- Complaints – log complaints on iCABS creating CCM tickets. All staff are expected to deal with complaints in a professional manner and within 48 hours of receiving the complaint.
- To assist with any other ad hoc administration duties
SKILLS & COMPETENCIES
- Good numeracy skills
- Good analytical skills
- Good communications skills, both written and verbal
- Good organisational and planning skills
- Customer Skills – external and internal
- Ability to identify customer needs and solutions
- Be solution driven
- Strong behavioural connection with values of service, relationships and teamwork
- High energy level / self-motivated /planning and organizing
- Team player / collaborative / initiative focusing on achieving the companies objectives
- Proactive behaviour
- Be reliable and high integrity
- Be assertive and self confidence
- Matric( Grade 12)
- Computer literate – MS Office
- Above average Excel Skills
- Above average numeracy skills
- Good knowledge of Rentokil mainframe (internal applicants)
Other facts
About Rentokil Initial
Ambius is the market leader in creating enhanced commercial spaces. With over 50 years of experience, our experts have a deep understanding of the ambient environment’s impact on brand reputation. By incorporating plants into your design in the right way you can maximize the human potential of your workspace and set your business apart.
Through interior and exterior plant displays, living green walls, flowers, replica foliage, Christmas trees and decorations, holiday décor, and scenting solutions, we design, install, and service consistently superior experiences for the built environment.
We are trusted by our customers who value our consultative approach, architectural understanding, our knowledge of design and sensory marketing, and the level of wellbeing benefits our solutions provide. We believe an Ambius experience can stimulate people’s senses that inspire ideas, improve health and lift moods.
Ultimately, we are driven to enhance lives and create world-class experiences for commercial spaces.
Ambius services include:
• Interior landscaping
• Living green walls
• Premium scenting
• Holiday décor
• Floral and blooming programs
What you'll do
- The role involves providing professional administrative support to the branch operations team, focusing on accurate maintenance of customer records and timely reporting. Key duties include zoning, routing, and planning contract and job work, alongside completing daily system housekeeping.
Ready to join Rentokil Initial?
Take the next step in your career journey