About this role
Customer Contact Center Assistant II
Do you love providing excellent customer service?
Would you like to join our dynamic team?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team
Our Customer Support Team is dedicated to supporting our valued customers. We provide excellence in our delivery of service through various channels of support. This includes detailed technical support, by phone, email and online chat. Our goal is to give our customers the information they need and deliver high quality assistance.
About the Role
As a Customer Contact Center Assistant, you will provide inbound/outbound phone and email customer support. Your expertise and experience will assist in the accurate processing of orders, bills, accounts, and service applications. Utilizing your excellent communication skills, you will troubleshoot and resolve customer complaints while maintaining high quality service standards,
Responsibilities
- Responding to customer inquiries promptly and efficiently
- Processing customer orders, bills, accounts, and applications
- Troubleshooting and resolving customer complaints
- Maintaining consistent service and quality standards
- Collaborating effectively with team members
- Improving processes and knowledge to enhance customer experience
Requirements
- Have some experience in a customer service or administrative role
- Have excellent written and verbal communication skills
- Be able to remain calm and professional in stressful situations
- Have a positive attitude and a passion for helping customers.
- Have excellent problem-solving skills to efficiently resolve customer issues
- Be able to work well in a team environment, but also independently
Learn more about the LexisNexis Risk team and how we work here
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Other facts
About Renishaw
Renishaw is one of the world's leading engineering and scientific technology companies, with expertise in precision measurement and healthcare. The company supplies products and services used in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. It is also a world leader in the field of additive manufacturing (also referred to as 3D printing), where it designs and makes industrial machines which ‘print' parts from metal powder.
It is a global business, with over 5,000 employees located in the 36 countries where it has wholly owned subsidiary operations. The majority of R&D work takes place in the UK, with the largest manufacturing sites located in the UK, Ireland and India.
For the year ended June 2024 Renishaw recorded sales of £691.3 million of which 95% was due to exports. The company's largest markets are China, USA, Japan and Germany.
Renishaw is guided by its purpose: Transforming Tomorrow Together. This means working with its customers to make the products, create the materials, and develop the therapies that are going to be needed for the future.
What you'll do
- As a Customer Contact Center Assistant, you will provide inbound/outbound phone and email customer support. You will troubleshoot and resolve customer complaints while maintaining high quality service standards.
Ready to join Renishaw?
Take the next step in your career journey