About this role
About the Business
LexisNexis Risk Solutions is a global leader in data and analytics, helping organizations across industries make smarter decisions to reduce risk, improve operations, and drive growth. Within the LexisNexis Risk Solutions Group, IDVerse is at the forefront of identity verification technology using advanced AI and biometrics to help businesses verify users quickly, securely, and with confidence. Together, they deliver cutting-edge solutions that empower businesses to balance innovation, security, and trust.
About the Team
You’ll be joining a highly collaborative and customer-focused team that’s passionate about helping clients achieve success through intelligent identity verification solutions. The team values open communication, knowledge sharing, and continuous improvement, working closely across product, sales, and support to deliver an exceptional customer experience. There is a strong emphasis on professional growth, innovation, and proactive problem-solving.
About the Role
The Customer Success Manager plays a key role in ensuring customers gain maximum value from IDVerse’s identity verification products. This position focuses on building strong client relationships, driving product adoption, and ensuring customer satisfaction and retention.
You’ll serve as a trusted advisor to customers, partnering with them to understand their goals, address challenges, and enhance their overall experience with IDVerse’s solutions. Experience in identity verification (IDV) technology or AI-driven solutions is highly desirable and will be a strong advantage.
Key Responsibilities
- Manage a portfolio of clients to ensure satisfaction, adoption, and retention.
- Build trusted relationships with customers and act as their primary point of contact.
- Drive customer engagement and maximize value from IDVerse solutions.
- Lead onboarding, training, and product demonstration sessions.
- Monitor customer usage and performance to identify trends and improvement opportunities.
- Act as a liaison between customers and internal teams to resolve issues and support product adoption.
- Gather and share customer feedback to support product and process improvements.
- Implement proactive strategies to support renewals and minimize churn.
Skills and Experience
- Proven experience in customer-facing roles within software or technology, preferably in the U.S. market.
- Strong relationship-building and account management skills.
- Excellent communication and presentation abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- High computer literacy and comfort learning new platforms.
- Strong analytical and problem-solving skills with a customer-first mindset.
- Experience with customer onboarding, documentation, or success playbooks is a plus.
- Knowledge of identity verification, AI, or digital identity solutions is an advantage.
- Passion for technology, innovation, and delivering exceptional customer experiences.
Company Culture
At LexisNexis Risk Solutions and IDVerse, you’ll find a culture that values kindness, collaboration, and transparency.
Team members are:
- Approachable, organized, and calm under pressure.
- Clear communicators who value fairness and mutual respect.
- Adaptable to change and passionate about innovation.
- Proactive problem-solvers with a positive outlook.
- Driven by purpose, helping businesses stay secure through industry-leading technology.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Other facts
About Renishaw
Renishaw is one of the world's leading engineering and scientific technology companies, with expertise in precision measurement and healthcare. The company supplies products and services used in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. It is also a world leader in the field of additive manufacturing (also referred to as 3D printing), where it designs and makes industrial machines which ‘print' parts from metal powder.
It is a global business, with over 5,000 employees located in the 36 countries where it has wholly owned subsidiary operations. The majority of R&D work takes place in the UK, with the largest manufacturing sites located in the UK, Ireland and India.
For the year ended June 2024 Renishaw recorded sales of £691.3 million of which 95% was due to exports. The company's largest markets are China, USA, Japan and Germany.
Renishaw is guided by its purpose: Transforming Tomorrow Together. This means working with its customers to make the products, create the materials, and develop the therapies that are going to be needed for the future.
What you'll do
- The Customer Success Manager is responsible for managing a portfolio of clients to ensure satisfaction, adoption, and retention of IDVerse’s identity verification products. They will build trusted relationships with customers and act as their primary point of contact, driving customer engagement and maximizing value from the solutions.
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