About this role
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About the Team
The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.
About the Role
You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
*This role follows a hybrid work model. The expectation is that this role will work from the São Paulo office 1–2 times per week, so it will not be a fully remote position.
Responsibilities:
Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
Leading regular configuration, optimization, training and delivery projects
Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Requirements:
Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
Have exceptional technical or analytical experience,; confident working with APIs, SQL etc
Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
Have problem-solving and investigative skills with high attention to detail
Able to handle multiple streams of work simultaneously
Able to react well to rapidly changing requirements with a positive attitude
Able to meet deadlines while delivering an exceptional customer experience
Having experience working in the financial crime & fraud sector is beneficial, however not essential
Fluent in Portuguese and full working proficiency in Spanish
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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Other facts
About Renishaw
Renishaw is one of the world's leading engineering and scientific technology companies, with expertise in precision measurement and healthcare. The company supplies products and services used in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. It is also a world leader in the field of additive manufacturing (also referred to as 3D printing), where it designs and makes industrial machines which ‘print' parts from metal powder.
It is a global business, with over 5,000 employees located in the 36 countries where it has wholly owned subsidiary operations. The majority of R&D work takes place in the UK, with the largest manufacturing sites located in the UK, Ireland and India.
For the year ended June 2024 Renishaw recorded sales of £691.3 million of which 95% was due to exports. The company's largest markets are China, USA, Japan and Germany.
Renishaw is guided by its purpose: Transforming Tomorrow Together. This means working with its customers to make the products, create the materials, and develop the therapies that are going to be needed for the future.
What you'll do
- The Customer Engagement Manager will support the ongoing management and optimization of existing customers of RiskNarrative, ensuring all strategic engagement services deliverables are met. This includes delivering an outstanding customer experience and collaborating with cross-functional teams to identify and represent customer needs.
Ready to join Renishaw?
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