Customer Success Manager

Are you keen to join a global leader in Identity Verification, Regulatory Compliance and Risk Solutions?

Would you like to be part of dynamic, strategic and engagement focused global team?

About the business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Identity Authentication & Verification, Anti-Money Laundering/Counter Terrorist Financing, Fraud and Credit Risk mitigation and Customer Data Management.

IDVerse is LexisNexis Risk Solutions’ AI‑powered identity verification platform, using advanced document authentication and biometrics to help organisations instantly verify customers and prevent fraud. Learn more about the IDVerse product.

About the role

The IDVerse Customer Success Manager is a pivotal, strategic partner to our customers, championing their success and ensuring they unlock the full value of the IDVerse product suite. In this role, you will own and deepen key client relationships, influence product adoption at scale, and drive measurable revenue growth, all while ensuring our technology continues to be a trusted solution that empowers our customers to thrive.

You will proactively engage with customers post go live, anticipate their needs, uncover new opportunities, and resolving challenges swiftly. Through your insights, advocacy, and ability to connect customer outcomes with business impact, you will play a central role in strengthening long‑term partnerships, accelerating adoption, and maximising customer satisfaction and retention.

Responsibilities

• Develop and manage client portfolios to ensure satisfaction and retention.
• Drive business growth and profitability by maximising customer value.
• Analyse customer data to improve customer experience and engagement.
• Conduct product demonstrations and training sessions.
• Enhance onboarding processes to streamline customer adoption.
• Act as a liaison between clients and internal teams to resolve issues effectively.
• Manage and proactively address customer feedback and requests.
• Minimise customer churn by implementing proactive success strategies.

Qualification and Experience Requirements

• Bachelor’s or Master’s degree in Business, Marketing, Computer Science, or related field, and/or equivalent industry experience.
• Minimum of 7 years industry experience.

• Proven experience in customer-facing roles within software or technology sectors, preferably in the APAC region.
• Excellent communication skills, both written and verbal, with strong presentation abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• High computer literacy and ability to learn new software efficiently.
• Experience in document creation and customer success processes.
• Strong problem-solving skills and proactive approach to customer challenges.
• Experience in data analysis and performance analytics.

Additional Skills

• Passion for new technology and innovation.
• Entrepreneurial mindset with a proactive approach to problem-solving.
• Adaptability with a positive can-do attitude.
   

Beneficial Skills

• Experience in Identity Verification solutions.
• Understanding of KYC and AML regulatory compliance requirements.
• User Experience and Customer Centric Design experience and/or workshop experience.

Learn more about the LexisNexis Risk team and how we work here

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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