Reports Administrator
full-time•South Africa
About this role
Reports AdministratorJob Overview
We are seeking a meticulous and proactive Reports Administrator to join a dynamic Reports Team supporting international surveying operations. This is an exciting opportunity to play a critical role in ensuring the accuracy, quality, and timely delivery of client reports while offering high-level administrative support to surveyors. The successful candidate will thrive in a fast-paced environment and be eager to contribute to continuous improvement efforts in administrative processes.
Key Responsibilities- Verify receipt of all client terms and essential information before processing begins.
- Review surveyor-issued reports to ensure they meet internal KPIs and quality standards.
- Flag reports requiring revisions and liaise with surveyors to implement necessary updates.
- Issue finalised reports to clients in a timely manner.
- Manage inbound client queries via phone and email professionally and efficiently.
- Act as the first point of escalation for client complaints; collaborate with surveyors and management to resolve issues.
- Participate in weekly Teams meetings with the surveying team.
- Proactively identify and implement process improvements for report administration.
- Research and recommend new tools and technologies to streamline the reporting process.
- Strong administrative background with excellent organisational and time management skills.
- High attention to detail and a commitment to maintaining quality.
- Exceptional communication and customer service skills.
- Ability to work independently and collaboratively within a team.
- Proficient in Microsoft Office applications, especially Word, Excel, Outlook, and Teams.
- Strong problem-solving abilities and a professional approach to handling queries and complaints.
- A forward-thinking mindset with a desire to streamline and optimise workflows.
- A reliable high-speed internet connection.
- A personal laptop or desktop computer suitable for administrative work.
What you'll do
- The Reports Administrator will verify client terms and ensure the quality of surveyor-issued reports. They will manage client queries and collaborate with surveyors to resolve issues.
About Remote Recruitment
REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK-based companies with finding the best talent for their needs. We operate as a full-service employment agency providing recruitment/staffing for the following specialist fields:
- Marketing specialists
- Sales
- Assistants/admin
We source talent and handle the entire process on your behalf, based on your company’s needs for each role. We also take care of background checks and contracts to ensure you focus your attention where it’s needed, on your business.
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Frequently Asked Questions
What does a Reports Administrator do at Remote Recruitment?
As a Reports Administrator at Remote Recruitment, you will: the Reports Administrator will verify client terms and ensure the quality of surveyor-issued reports. They will manage client queries and collaborate with surveyors to resolve issues..
Is the Reports Administrator position at Remote Recruitment remote?
The Reports Administrator position at Remote Recruitment is based in South Africa, South Africa. Contact the company through Clera for specific work arrangement details.
How do I apply for the Reports Administrator position at Remote Recruitment?
You can apply for the Reports Administrator position at Remote Recruitment directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.