IT Support Engineer
full-time•South Africa
About this role
Job Overview:
Join a dynamic UK-based technology company committed to delivering outstanding IT support services to the Recruitment sector. As an IT Support Engineer, you’ll play a key role in ensuring clients receive efficient, timely, and high-quality technical support. You’ll collaborate with a skilled technical team, contributing to ongoing growth and delivering exceptional customer experiences. This is a hybrid role post-onboarding, offering flexibility and the opportunity to work with cutting-edge infrastructure and cloud technologies.
Key Responsibilities:- Provide first and second-line IT support via phone, email, and live chat.
- Own and resolve customer service requests in alignment with SLA commitments.
- Monitor and meet internal KPIs focused on service speed, accuracy, and customer satisfaction.
- Handle user onboarding and offboarding processes for client environments.
- Manage and maintain Microsoft 365, Azure, and client network infrastructure.
- Conduct regular maintenance across network, workstation, cloud, and cyber security platforms.
- Deliver a professional, world-class support experience to all clients.
- Minimum 1 year of experience in an IT support role within a Managed Service Provider (MSP) or IT service environment.
- Proficient in Microsoft 365, Azure, and general IT infrastructure.
- Strong ability to work independently and take initiative.
- Familiarity with internal MSP tools and support systems.
- Basic networking knowledge is advantageous but not required.
- Access to a laptop, reliable internet connection, and a quiet, professional remote working environment.
What you'll do
- The IT Support Engineer will provide first and second-line technical support via multiple channels, owning and resolving customer requests while monitoring service speed and accuracy against SLAs. Responsibilities also include managing user lifecycle processes and maintaining core infrastructure like Microsoft 365 and Azure.
About Remote Recruitment
REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK-based companies with finding the best talent for their needs. We operate as a full-service employment agency providing recruitment/staffing for the following specialist fields:
- Marketing specialists
- Sales
- Assistants/admin
We source talent and handle the entire process on your behalf, based on your company’s needs for each role. We also take care of background checks and contracts to ensure you focus your attention where it’s needed, on your business.
Ready to join Remote Recruitment?
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Frequently Asked Questions
What does a IT Support Engineer do at Remote Recruitment?
As a IT Support Engineer at Remote Recruitment, you will: the IT Support Engineer will provide first and second-line technical support via multiple channels, owning and resolving customer requests while monitoring service speed and accuracy against SLAs. Responsibilities also include managing user lifecycle processes and maintaining core infrastructure like Microsoft 365 and Azure..
Is the IT Support Engineer position at Remote Recruitment remote?
The IT Support Engineer position at Remote Recruitment is based in South Africa, South Africa. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Support Engineer position at Remote Recruitment?
You can apply for the IT Support Engineer position at Remote Recruitment directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.