Summary
About this role
Would you like to support educators with digital product training and optimization?
Do you enjoy being part of a team that collaborates to deliver success and build customer relationships?
About our Team:
As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results.
About the Role:
As a Customer Success Manager, you will provide faculty product consultation, training, and ongoing support. Excellent onboarding and support to ensure product optimization and the renewal of accounts through high faculty satisfaction. Our customers are Nursing and Allied Health programs at universities and colleges.
Responsibilities:
Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization
Guide faculty through varying customer journeys
Provide proactive outreach and support
Respond effectively to inbound customer inquiries and concerns
Monitor produce usage to identify intervention opportunities
Identify churn risks and upsell opportunities for sales team
Serve as a product expert by staying up to date on product offerings
Document faculty interactions and market feedback
Requirements:
Have prior experience in education, training, sales, support, communications field, or digital media/communications
Have experience solving complex problems, demonstrating attention to detail, and researching technical issues
Possess excellent organizational skills and a high attention to detail
Demonstrate strong verbal, written and presentation skills
Demonstrate proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required).
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Other facts
About Remitly
Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.
What you'll do
- As a Customer Success Manager, you will provide faculty product consultation, training, and ongoing support. You will ensure product optimization and account renewals through high faculty satisfaction.
Ready to join Remitly?
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