About this role
Customer Service & Technical Support Representative
About Our Team
LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide. As part of RELX, we provide information-based analytics and decision tools for professional and business customers. We lead in deploying AI and advanced technologies to improve productivity and transform the legal market, using ethical and powerful generative AI solutions tailored to each legal use case
About the Role
Join our team to deliver exceptional customer service and technical support. You’ll help resolve inquiries, provide product assistance, and ensure a positive experience for every customer.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email.
- Resolve issues on first contact whenever possible and take ownership of follow-up actions.
- Provide first-line technical support for online products, including troubleshooting errors.
- Maintain accurate customer records and ensure billing and subscription details are correct.
- Collaborate with internal teams (Marketing, Editorial, Sales, Warehouse) to meet customer needs.
- Record all interactions in the CRM system and contribute to process improvements.
- Support customer retention by explaining product benefits and encouraging continued engagement.
- Share feedback and insights to improve products, services, and customer experience.
Requirements
- Strong communication skills (written and verbal) with a customer-focused approach.
- Ability to manage multiple tasks and work effectively within deadlines.
- Problem-solving skills and attention to detail in data and processes.
- Basic technical knowledge and willingness to learn new systems and tools.
- Comfortable using CRM or similar platforms for data entry and tracking.
- Ability to work collaboratively with diverse teams and customers.
- Commitment to continuous learning and development through training.
- Previous customer service or technical support experience is helpful but not essential.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Other facts
About Remitly
Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.
What you'll do
- The role involves responding to customer inquiries and providing technical support for online products. It also includes maintaining customer records and collaborating with internal teams to enhance customer satisfaction.
Ready to join Remitly?
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